Summary
Overview
Work History
Skills
References
Timeline
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BRETT KEHLER

Clermont

Summary

Customer-focused professional with 6+ years of progressive experience in customer service, leadership, and team development across banking, insurance, and property services. Proven ability to lead high-performing teams, implement process improvements, and deliver exceptional client experiences. Skilled at coaching representatives, resolving escalated issues, and building efficient service operations. Known for strong communication, problem-solving, and a hands-on leadership style that motivates teams to exceed performance goals.

Overview

7
7
years of professional experience

Work History

Sales Manager & Customer Service Lead

Rolling Suds
Clermont
04.2025 - Current
  • Lead daily client service operations for commercial and residential accounts, ensuring fast resolution of escalated customer concerns.
  • Train and coach field representatives on service standards, product knowledge, and customer interaction best practices.
  • Conduct quality reviews of customer communications and provide ongoing feedback to improve service delivery.
  • Implemented new processes to streamline scheduling, customer updates, and follow-up communications, improving response times and client satisfaction scores.

Customer Service & Training Specialist

Truist
Orlando
11.2021 - 03.2025
  • Served as a trusted client point-of-contact, assisting with credit/debit card services, account issues, and digital banking support.
  • Mentored and trained new hires, equipping them with product knowledge, compliance standards, and customer service techniques.
  • Facilitated team huddles and one-on-one coaching sessions to reinforce performance goals and service expectations.
  • Collaborated with management on efficiency improvements that reduced client wait times and increased service quality.

Sales & Account Manager

Aflac
Orlando
01.2019 - 01.2021
  • Built and managed client relationships, delivering consultative solutions while providing post-sale support.
  • Conducted team workshops on sales communication, policy knowledge, and customer engagement strategies.
  • Consistently achieved top-tier sales performance while maintaining a reputation for exceptional client service.

Skills

  • Team Leadership & Coaching
  • Customer Service Operations
  • Training & Mentoring
  • Escalation & Issue Resolution
  • Performance Metrics & Quality Review
  • Policy & Compliance Adherence
  • Process Improvement
  • Effective Communication

References

References available upon request.

Timeline

Sales Manager & Customer Service Lead

Rolling Suds
04.2025 - Current

Customer Service & Training Specialist

Truist
11.2021 - 03.2025

Sales & Account Manager

Aflac
01.2019 - 01.2021

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