Brett Kelly
Nottingham,MD
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
24
24
years of professional experience
Work History
Manager, Recruitment and Onboarding
PSI Testing, LLC
Baltimore, MD
11.2022 - Current
- Together with the recruitment, training and site management teams, educate both internal and external stakeholders about the value of third party partnerships
- Create content (e.g. sales enablement documentation, case studies, product videos, website copy, blog posts, Quora/forum responses) to articulate the benefits of joining PSI to the world
- Assist members of our sales team via training to provide deeper dives into the value proposition presented to potential partners
- Speak and present both internally and externally to promote the story and value of partnering with PSI
- Measure and optimize the user journey as it relates to site outreach, engagement, conversion and retention via established KPIs, working in conjunction with marketing, site management, training, technical support, call center and recruitment teams
- Drive process efficiencies to reduce labor footprint, supporting site recruitment and speed of process to onboard.
- Document and maintain the third party site engagement-to-activation lifecycle
- Create and/or combine external-facing documentation to optimize partner labor behind onboarding
- Digitize process components to provide a contemporary UX-focused flow for external and internal stakeholders
- Establish mediums and maintenance plans for consolidated communication to/from third party sites, enabling ease of access to operational guidelines, financial visibility and a high standard of consistent test delivery
Assistant Director
Johns Hopkins Center For Talented Youth
Baltimore, MD
03.2018 - 11.2022
- Manage and lead a team of Outreach Coordinators, including training, performance management, and consistent evaluation.
- Successfully oversaw daily recruitment and outreach tasks, handling all associated procedures.
- Provide oversight to ensure quality control over information and other deliverables produced within assigned functions.
- Develop and maintain the master recruitment calendar to effectively communicate priorities with internal and external stakeholders
- Foster careful stewardship of prospective students, parents and school counselors through effective use of a CRM solution and targeted communication strategies
- Collect and analyze qualitative and quantitative data from information meetings, open house events, fair attendance and various outreach events
- Collect, analyze and present quantitative data on conversion rate of leads and applicants by school, region and/or state
- Utilizing advanced analytical skills, create reports and matrix to make data driven decisions for new student recruitment and program enrollment
- Effectively manage expense reports per JHU policy for all assigned staff
- Work closely and in collaboration with Asst. Director of Operations and Asst. Director of Strategic Initiatives for all student and parent touch points
- Collaborate and work effectively with enrollment/registration team
- Relationship management with school contacts (counselors/administrators/etc.)
Senior leader in project management, quality assurance and internal/external client communications
Groove Commerce
Baltimore, MD
04.2017 - 09.2017
- Focused on marketing and communications goals and objectives for assigned clients consistent with the clients mission and strategic plan
- Provides targeted customer service as the face of the agency and partners
- Programs execution of innovative marketing programs for all clients, coordinating Strategy, Design and Technology groups
- Budget and resource management of client budget, including technology, management and operations budget
- Objective-driven within financial targets
- Extreme focus on client satisfaction while retaining agency contractual and expenditure balance
Event Staff and Site Recruitment Manager
Prometric, Inc.
Baltimore, MD
05.2003 - 04.2017
- Direct ownership of 109 employees, supporting approximately $17M in revenue
- Responsible for leading coordination of 1200+ events annually in 100+ countries and 250+ markets for more than 20 clients
- Driving operational and financial efficiencies through a heavily cross functional organization
- Conducted the hiring, coordination and execution of all labor planning
- Enforcing adherence of client contractual SLAs/SLOs, failure of which resulting in client contract attrition and substantial financial penalties
- Responsible for analysis and resolution of all on-site operational and technical challenges, metrics and financial reporting
- Improved documentation and process for staff training, fulfillment distribution and communications
Configuration Team Lead
Prometric, Inc.
Baltimore, MD
04.2005 - 12.2007
- Led team handling all front-end system setup for new and current clients
- Developed ongoing process improvements across more than 20 internal teams
- Created project timelines for all efforts
- Identified ongoing training needs and conducted sessions for Client Services, exam creation and technical support teams in seven global offices
- Served as a subject matter expert for internal staff regarding client system needs
Program Manager
Prometric, Inc.
Baltimore, MD
05.2003 - 03.2005
- Acted as liaison between domestic and international center operations staff handling policy enforcement, candidate contact centers and regional management
- Supervised project coordination and onsite mobile testing internationally
- Regularly evaluated and affected customer registration, testing and end satisfaction
Assistant Account Executive
Eisner Communications
Baltimore, MD
01.2002 - 11.2002
- Coordinated creation of many forms of mainstream advertising, including television, radio, print, out of home, collateral and direct mail
- Initiated, trafficked and ensured publication of small space ad requests, ranging from 40 to 60 per month
- Prepared monthly and quarterly reports analyzing budget target versus current spending
- Responsible for maintaining communication, research and publication subscription libraries
Account Associate
Doner Direct
Baltimore, MD
12.2000 - 08.2001
- Formulated job tacticals and creative briefs for new assignments, briefed staff, secured cost estimates and tracked project through to completion
- Received client/legal comments and implemented necessary improvements
- Performed competitive and product research, provided factual documentation and supporting information
Education
Bachelor of Arts – Interdisciplinary Music and Drama -
Loyola College in Maryland (AACSB Accredited)
Skills
- Client management
- Relationship building
- Driving positive change
- Project management
- Planning
- Logistics
- Global operations
- Business models
- Adaptive response
- Problem-solving
- Business process analysis
- Engineering
- Strategic Planning
- Marketing
- Staff Development
- Performance Management
- Policy Implementation
- Operations Management
- Cross-functional team management
- Verbal and written communication
- Lead Generation
- Staff Training and Development
- Key Performance Indicators
- Project Management
- Team Leadership
- Cross-Functional Teamwork
Hobbies and Interests
- International and domestic travel
- Cooking
- New York Yankees
- Golf/Softball/Baseball
- Dog lover
Affiliations
- New York Yankees fan
- Cooking
- Domestic and international travel
References
References available upon request.
Timeline
Manager, Recruitment and Onboarding
PSI Testing, LLC
11.2022 - Current
Assistant Director
Johns Hopkins Center For Talented Youth
03.2018 - 11.2022
Senior leader in project management, quality assurance and internal/external client communications
Groove Commerce
04.2017 - 09.2017
Configuration Team Lead
Prometric, Inc.
04.2005 - 12.2007
Event Staff and Site Recruitment Manager
Prometric, Inc.
05.2003 - 04.2017
Program Manager
Prometric, Inc.
05.2003 - 03.2005
Assistant Account Executive
Eisner Communications
01.2002 - 11.2002
Account Associate
Doner Direct
12.2000 - 08.2001
Bachelor of Arts – Interdisciplinary Music and Drama -
Loyola College in Maryland (AACSB Accredited)
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