Summary
Overview
Work History
Education
Skills
Timeline
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BRETT KITENPLON

Phoenix,AZ

Summary

Proven track record of excellence in customer service, operations management and community engagement. As the founder of Fight the Addiction non-profit, I spearheaded initiatives to guide struggling individuals towards recovery, utilizing effective communication and compassionate support. In roles such as Lead Admissions Coordinator and Business Development, I demonstrated expertise in managing inbound calls, overseeing the entire intake processes and fostering valuable relationships with clients, co workers and stakeholders. With over 2+ years of driving, I have maintained a 5-star rating, ensuring customer satisfaction through clean vehicles, timely arrivals and resolution of customer issues. My background also includes a venture in real estate, where I achieved sales goals through strategic lead generation, meticulous transaction management. I driven by a passion for helping others and thrive in dynamic environments where I am driven by a passion for helping others and thrive in dynamic environments where I can make a meaningful impact.

Overview

9
9
years of professional experience

Work History

Ride Share Driver

Uber/Lyft
01.2022 - Current
  • Maintained 5-star rating in 4,534 out of 4,535 rides
  • Ensured vehicle cleanliness, resolved customer issues, and prioritized customer satisfaction
  • Provided outstanding customer service, ensuring safe and timely arrivals
  • Followed company guidelines for effective communication and demonstrated excellent time management

Founder

Fight the Addiction
05.2019 - 01.2022
  • Established and managed Fight the Addiction non-profit, overseeing marketing, social media, finances, and operations
  • Created templates and content, guiding struggling addicts towards recovery
  • Handled phone calls and emails, offering support to individuals seeking recovery

Lead Admissions Coordinator

Emerald Isle Health and Recovery
12.2020 - 01.2022
  • Managed inbound calls, conducting pre-assessment interviews for private and medicaid facility
  • Trained new hires, ensured accurate electronic medical records, and completed intake paperwork
  • Oversaw all aspects of client admissions, including paperwork, assessments, and drug tests

Admissions/Business Development

Holistic Recovery Center
04.2018 - 10.2020
  • Manage all admissions calls overseeing intake process from start to finish
  • Coordinate with team members to ensure client suitability for program
  • Build rapport with clients and families, addressing inquiries while arranging all logistics
  • Foster relationships with facilities, practitioners, lawyers and past clients, engaging in networking and outreach efforts

Realtor - Real Estate Sales Associate

Keller Williams Realty, Orns and Associates
03.2015 - 12.2017
  • Residential selling and buyer's agent
  • Achieved monthly sales goals through lead generation and effective communication
  • Oversaw purchase and sale schedules, facilitating transactions between buyers, sellers, and other realtors

Education

Bachelor of Science in Business Administration - Management and Marketing

Ithaca College
Ithaca, NY
05.2007

Skills

  • PC/MAC proficient
  • Experience using KIPU, Sales Force and Teams
  • Detail-oriented
  • Excellent communication skills
  • Reliable and energetic
  • Compassionate and positive
  • Team player with strong organizational skills

Timeline

Ride Share Driver

Uber/Lyft
01.2022 - Current

Lead Admissions Coordinator

Emerald Isle Health and Recovery
12.2020 - 01.2022

Founder

Fight the Addiction
05.2019 - 01.2022

Admissions/Business Development

Holistic Recovery Center
04.2018 - 10.2020

Realtor - Real Estate Sales Associate

Keller Williams Realty, Orns and Associates
03.2015 - 12.2017

Bachelor of Science in Business Administration - Management and Marketing

Ithaca College
BRETT KITENPLON