Brett Kittle
Bartender/Manager
Dallas,TX
Summary
Experienced bartender with over 20 years of extensive knowledge of spirits, mixology, and craft beers. Seeking an opportunity to build and strengthen the customer base of a forward-thinking, high volume establishment. Strong attention to detail and excellent customer service skills. Highly motivated team player with passion for the industry.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Bar Manager
Basic Bar
12.2022 - Current
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
Bartender
Hotel Drover
12.2021 - 12.2022
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Ensured accurate cash handling procedures were followed by all bartenders when taking payments from customers.
- Streamlined drink preparation processes for faster service, resulting in higher customer satisfaction.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Managing Bartender
Buffalo Brothers
01.2019 - 12.2020
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Conducted regular staff meetings to provide updates on company policies, share successes, and discuss areas for improvement.
- Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
GM
303 Bar And Grill
01.2017 - 12.2019
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Fostered a positive work environment to improve team morale and productivity levels.
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Enhanced employee retention, providing ongoing training and development opportunities.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
Education
Associates in Business Management -
University of Texas Arlington
Arlington, TX05.2005
Skills
Health codes compliance
Customer Relations
Staff Training
Inventory Management
Bar Management
Organizational ability
Guest Interaction
Service-oriented mindset
Wine and liquor knowledge
Issue Resolution
Mixology expertise
Money Handling
Certification
TABC Certified
Timeline
Bar Manager
Basic Bar
12.2022 - Current
Bartender
Hotel Drover
12.2021 - 12.2022
Managing Bartender
Buffalo Brothers
01.2019 - 12.2020
GM
303 Bar And Grill
01.2017 - 12.2019
Associates in Business Management -
University of Texas Arlington