Brett Kleebauer
Naperville,IL
Summary
A proactive, growth-oriented professional with comprehensive leadership experience in healthcare revenue cycle management. Known for integrity, a robust work ethic, exceptional critical thinking abilities, and profound knowledge in RCM operations, strategy, and management. Adept at devising innovative solutions, implementing action plans, resolving complex challenges, and boosting operational efficiency and performance. A hands-on leader celebrated for building and maintaining high-performing teams. Equipped with clear communication, negotiation, and interpersonal skills, capable of effectively engaging and building strong professional relationships at all organizational levels. Proficient in Microsoft Office Suite, Epic, Athenahealth, Allscripts PM, Meditech, and various other EHRs and RCM-related platforms.
Overview
30
30
years of professional experience
Work History
Independent Revenue Cycle Management Consultant
Health Care Financial Strategies ("HCFS")
Chicago, IL
01.2005 - Current
- Established solid reputation as an Independent Consultant with exceptional skills in Interim Leadership, Organizational Structure/Process Re-Design, System Implementation/Project Management, and Complex Financial Modeling/Analysis.
- Clients Included: Loyola University Medical Center, Interim Director RCM; Little Company of Mary Hospital & Health Services, Interim Director RCM; Tenet Health / Conifer Health Solutions, Interim Director, Physician RCM; Navigant (now Guidehouse); Navigant McKinnis at Cottage Health, Epic Implementation Lead Consultant; Navigant Cymetrix at Mt Sinai Health System, Interim VP of RCM; Children’s Hospital of Wisconsin, Interim Director of RCM; Health Care Software Startup; Other Clients & Contracts Included: Providers: DaVita (RMS Lifeline), Vista Health System (Community Health System), Loyola University Medical Center Physicians Group; Vendors: Hammes Company, Adreima (now part of FinThrive), Ernst & Young LLP, Prism Healthcare Partners, Berkeley Research Group, IMA Consulting (now part of New Mountain Capital).
Director, Revenue Cycle Management
Walgreens Health
Chicago, IL
09.2021 - 07.2023
- Developed and implemented comprehensive Revenue Cycle Management Program for Walgreens Health, a startup within WBA aimed at driving organization-wide growth.
- Designed, developed, and implemented all required policies, procedures, and organizational structure.
- Recruited, trained, and oversaw a Revenue Cycle Management team after independently managing for 6 months.
- Identified technology requirements, led organizational readiness efforts, and developed detailed implementation plan for chosen solutions including Electronic Health Record(Acutely analyzed technology needs, directed preparedness initiatives at organization level, and crafted comprehensive execution strategy for selected resolutions encompassing Electronic Health Record).
- Realized unprecedented success by creating and executing a full-scale KPI Dashboard, exceeding projected results in just one year.
- Managed RCM operations with top performance metrics: 100% Clean Claims Rate, 100% Percent of Net Revenue Collected, and AR Days < 22.
- Incorporated non-traditional RCM responsibilities by spearheading Accounts Payable, ensuring all payments were made promptly at a rate far exceeding the company's average.
- Directed the RCM organization's daily operations, ensuring compliance with applicable laws and regulations.
- Left due to company reorganization and resulting downsizing.
Interim Director, Front End RCM (Contract Role)
HCFS for Loyola University Medical Center
Maywood, IL
01.2021 - 06.2021
- Achieved a 6% increase in collections and successfully led reduction in headcount within the Financial Clearance & Counseling department.
- Achieved and sustained financial clearance rates exceeding 98%.
- Implemented front-end processes to reduce denials and enhance operational efficiencies
Interim Director, RCM & Mng'd Care (Contract Role)
HCFS for Little Company of Mary Hospital
Evergreen Park, IL
07.2019 - 12.2020
- Successfully led all Revenue Cycle Management Departments at a 300-bed hospital in the Chicago Metro area, including CDM and Managed Care Contracting.
- Implemented new follow-up workflow, resulting in a 10% reduction in AR Days (7 days) within 3 months.
- Implemented redesigned scheduling protocol resulting in a 10% boost in pre-scheduled visits within six months.
- Achieved $10mm decrease in unbilled AR (~8 days) through process redesign, within 3 months.
Client Executive, Physician Revenue Cycle BPO
Allscripts Healthcare
Chicago, IL
07.2018 - 06.2019
- Delivered successful and timely implementation of Allscripts Physician Revenue Cycle BPO's two largest clients ever, exceeding client expectations.
- Implemented cutting-edge reports to provide actionable analytics.
- Developed and implemented client-specific strategies to ensure successful project completion.
Interim Director II, Physician RCM (Contract Role)
HCFS for Conifer (part of Tenet Healthcare)
Tinley Park, IL
01.2018 - 06.2018
- Developed new RCM KPIs, reporting, and detailed action plans to address opportunities identified.
- Provided operational leadership with support regarding RCM workflow, process improvement, and organizational structure.
- Departed after Tenet revealed plans to sell Conifer.
Epic Implementation Consultant (Contract Role)
HCFS for Navigant (now part of Guidehouse)
Chicago, IL
07.2016 - 12.2017
- Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering .
- Facilitated workshops with cross-functional teams to review current practices related to Epic implementation.
- Achieved revenue baseline restoration within 3 weeks of Go-Live.
Interim VP, RCM (Contract Role)
HCFS for Navigant (now part of Guidehouse)
Chicago, IL
01.2015 - 06.2016
- Identified opportunities for process automation that increased productivity levels.
- Provided leadership during times of organizational change by managing transitions effectively.
- Facilitated meetings among senior executives from different divisions to share best practices.
- Developed and executed a denial prevention program that yielded outstanding results.
System Director, Revenue Cycle Management
Resurrection Health Care (now part of AMITA)
Chicago, IL
01.2001 - 06.2005
- Developed and managed system wide RCM Support Group, enhancing operation and performance at nine sites.
- Designed and implemented innovative operational goals and a tracking system for consolidated business office performance.
- Increased average monthly cash flow from $70M to over $93M; improved net days in AR by an average of 12 days over a three-year period.
- Collaborated closely with key organizational players, such as vice presidents, directors, and chief executive officers to establish and nurture strategic long-term relationships.
- Led successful system-wide information system migrations for revenue cycle management, ensuring smooth operations across all affected sites.
- Consolidated and managed scheduling group for the organization, implementing consistency and quality audits resulting in enhanced performance.
- Led vendor contract renegotiation, resulting in enhanced operational efficiency and significant ROI increase.
Manager, Revenue Cycle Management Consulting
Cap Gemini Ernst & Young
Chicago, IL
01.1998 - 12.2000
Managed Care Contracting Intern
Suburban Health Organization Physician Recruitment
Indianapolis, IN
05.1996 - 09.1996
Financial Analyst, Revenue Cycle
Sibley Memorial Hospital
Washington, DC
01.1994 - 08.1995
Education
Master of Business Administration - Finance and Management
Indiana University
Bachelor of Business Administration - Accounting and Finance
Radford University
Skills
- RCM Program Design & Optimization
- Management Coaching
- Organizational Structure Re-design & Optimization
- Strategic Planning
- Forecasting and Reporting
- Change Management
- Cross-functional Team Collaboration & Leadership
- Continuous Process Improvement & Optimization
- Leadership & Employee Engagement
- Proficient RCM KPI Development, Implementation and Utilization
- Small to Large Scale Project Management
- Complex Financial Modeling
- Vendor Selection & Management
- Contract Negotiation
- RCM Regulatory & Legal Compliance
Affiliations
- Healthcare Financial Management Association: Member | Former Newsletter Committee Chairperson | Former Membership Committee
- Torch: Professional Coach & Mentor
- Big Brothers Big Sisters: Former Big Brother
- Little League of America: Former Little League Baseball Coach
Additional Information
Torch Professional Coach/Mentor
References
References available upon request.
Timeline
Director, Revenue Cycle Management
Walgreens Health
09.2021 - 07.2023
Interim Director, Front End RCM (Contract Role)
HCFS for Loyola University Medical Center
01.2021 - 06.2021
Interim Director, RCM & Mng'd Care (Contract Role)
HCFS for Little Company of Mary Hospital
07.2019 - 12.2020
Client Executive, Physician Revenue Cycle BPO
Allscripts Healthcare
07.2018 - 06.2019
Interim Director II, Physician RCM (Contract Role)
HCFS for Conifer (part of Tenet Healthcare)
01.2018 - 06.2018
Epic Implementation Consultant (Contract Role)
HCFS for Navigant (now part of Guidehouse)
07.2016 - 12.2017
Interim VP, RCM (Contract Role)
HCFS for Navigant (now part of Guidehouse)
01.2015 - 06.2016
Independent Revenue Cycle Management Consultant
Health Care Financial Strategies ("HCFS")
01.2005 - Current
System Director, Revenue Cycle Management
Resurrection Health Care (now part of AMITA)
01.2001 - 06.2005
Manager, Revenue Cycle Management Consulting
Cap Gemini Ernst & Young
01.1998 - 12.2000
Managed Care Contracting Intern
Suburban Health Organization Physician Recruitment
05.1996 - 09.1996
Financial Analyst, Revenue Cycle
Sibley Memorial Hospital
01.1994 - 08.1995
Master of Business Administration - Finance and Management
Indiana University
Bachelor of Business Administration - Accounting and Finance
Radford University
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