Brett Lachance
Lapeer,MI
Summary
Dynamic Account Manager with a proven track record at Konica Minolta, excelling in contract negotiation and customer relationship management. Skilled in data analysis and strategic planning, I have successfully maximized account growth and retention, consistently enhancing client satisfaction through effective communication and problem resolution. Passionate about driving results and fostering strong partnerships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Manager
Konica Minolta Business Solutions US
Livonia, Michigan
01.2024 - Current
- Negotiated contracts with clients to maximize revenue potential.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided technical assistance during product demonstrations or presentations.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Resolved customer complaints in a timely manner.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Maintained accurate records of all customer interactions in the CRM system.
- Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
- Developed successful customer relationships to boost sales opportunities.
- Managed multiple accounts simultaneously while meeting deadlines.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Developed strategies to increase revenue from existing accounts.
- Produced sales documents, finalized deals and filed records.
- Identified customer needs by asking questions and advising on best solutions.
- Collaborated with sales team to determine best ways to drive market share.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Addressed customer questions and concerns regarding products and services.
- Utilized problem-solving skills when dealing with difficult customers.
- Renewed existing accounts by building relationships with clients.
- Generated leads through cold calling activities.
- Analyzed client data and identified opportunities for growth.
- Acted as main point of contact in matters relating to client concerns and needs.
Owner
Pristine Cleaning Services
Commerce, MI
09.2022 - 01.2024
- Oversaw budgeting and financial management.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Provided direction and guidance to employees.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Managed daily operations of business, including hiring and training staff.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Reviewed legal documents related to business operations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Sales Representative
Foundation Systems Of Michigan
Livonia, Michigan
03.2022 - 10.2022
- Generated new sales leads through cold calling and networking activities.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Operated register, handled cash and processed credit card transactions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed inventory levels by ordering sufficient stock for each account.
- Maintained accurate records of all sales and prospecting activities.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Researched competitors' products, prices, and sales techniques.
- Recognized security risks to properly handle situations.
Education
Associate of Business Administration - Business
Oakland Community College
Bloomfield Hills, MI04-2021
High School Diploma -
Walled Lake Central Highschool
Walled Lake, MI05-2016
Skills
- Contract negotiation
- CRM utilization
- Data analysis
- Sales reporting
- Technical assistance
- Customer relationship management
- Account retention
- Effective communication
- Problem resolution
- Strategic planning
- Networking skills
- Order processing
- Attention to detail
- Persuasive communication
- Pipeline management
- Client relationship building
- Professional demeanor
- New account creation
- Account strategy development
- Sales training
- Customer rapport
- Multitasking
Affiliations
- Coach High school Lacrosse for Lapeer High school
- Fisherman
- Golfer
- Spending time with my family
Accomplishments
- Top Account Manager of my team
- Closed the year out at 95% of my quota
- Production Print Award Member
- Production Print Demo Certified
Certification
- Technical Sales Specialist Certification- Course Careers
Languages
English
Professional
Timeline
Account Manager
Konica Minolta Business Solutions US
01.2024 - Current
Owner
Pristine Cleaning Services
09.2022 - 01.2024
Sales Representative
Foundation Systems Of Michigan
03.2022 - 10.2022
Associate of Business Administration - Business
Oakland Community College
High School Diploma -
Walled Lake Central Highschool
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