Brett Latham
Aurora,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Liquor Store Clerk
Clark's Market
06.2023 - 12.2023
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
Customer Service Representative
Sunset Liquors
01.2019 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Patient Account Representative
Centura Health
08.2017 - 11.2018
- Primarily responsible for the resolution of 260 hospital facility claims per week, through follow-up with insurance specialists and by using provider portals including Availity, NaviNet and provider specific sites
- Contacted patients for claims resolution, offering instruction on providing requested information being requested by facility and/or insurance company
- Assisted in aged AR projects which reduced volume of aged claims by 12% within one week
- Successfully on-boarded multiple temporary associates and facilitated permanent placement.
Customer Service
Smoker Friendly
06.2015 - 09.2016
- Provided knowledgeable and friendly customer service with cigars and cigar accessories.
Education
High School diploma -
Gunderson High School
Skills
- Strong knowledge of the Revenue Cycle
- Advanced proficiency in Epic and Microsoft Office
- Excellent internal and external customer service experience
- Advanced typing and 10 key skills
- Great knowledge of HIPAA rules, regulations, and practices
Affiliations
- U.S. Navy / Air Traffic Controller 1997 - 2003
Timeline
Liquor Store Clerk
Clark's Market
06.2023 - 12.2023
Customer Service Representative
Sunset Liquors
01.2019 - 05.2023
Patient Account Representative
Centura Health
08.2017 - 11.2018
Customer Service
Smoker Friendly
06.2015 - 09.2016
High School diploma -
Gunderson High School
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