Brett LeFever
Asheboro,NC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
Bath & Body Works
06.2022 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Store Manager
Bath & Body Works
09.2018 - 10.2019
- Developed, implemented and monitored sales plans to achieve multiple concurrent targets
- Recruited, hired, trained, and schedule employees to attain and surpass sales quotas
- Maintained inventory levels to meet sales demand and reduce shrink
- Fostered a competitive, cooperative sales environment to increase employee productivity
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Store Manager
Bath & Body Works
10.2019 - 06.2022
- Developed, implemented and monitored sales plans to achieve multiple concurrent targets
- Recruit, hire, train, and schedule employees to attain and surpass sales quotas
- Maintained inventory levels to meet sales demand and reduce shrink
- Fostered a competitive, cooperative sales environment to increase employee productivity
- Operates a safe, inclusive retail sales environment with world class customer service
- Established and developed an experienced Store Leadership Team
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Bose Corporation
01.2018 - 08.2018
- Developed, implemented and monitored sales plans to achieve multiple concurrent targets
- Exceeded quota by 20% through first 7 months of 2018
- Recruited, hired, trained, and schedule employees to attain and surpass sales quotas
- Maintained inventory levels to meet sales demand and reduce shrink
- Generated parts orders, fulfilled inter-store transfers, and initiated repair orders
- Fostered a competitive, cooperative sales environment to increase employee productivity
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Bose Corporation
01.2016 - 01.2018
- Developed, implemented and monitored sales plans to achieve multiple concurrent targets
- Recruited, hired, trained, and schedule employees to attain and surpass sales quotas
- Maintained inventory levels to meet sales demand and reduce shrink
- Generated parts orders, fulfilled inter-store transfers, and initiated repair orders
- Fostered a competitive, cooperative sales environment to increase employee productivity
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Assistant Store Manager
Bose Corporation
10.2014 - 01.2016
- Assisted with Store Manager duties
- Lead the team in sales output
- Fostered business to customer relationships
- Trained and developed sales associates
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Lead Sales Specialist
Bose Corporation
09.2012 - 10.2014
- Trained and developed associates to meet company standards
- Assisted with recruiting and interviewing candidates
- Provided full customer experience based on experience and company guidelines
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Lead Sales Specialist
Bose Corporation
03.2009 - 09.2012
- Consistently hit sales targets
- Developed customer service and selling skills
- Assisted with customer purchases, and extending the sale
- Additional Experience
- Market Excellence Award November 2011, and December 2012, February 2016
- Attended Global People Management training program 2016
Education
Northern Illinois University
DeKalb, ILDiploma -
Woodstock Community High School
Woodstock, IL06.2006
Skills
- Continuous Development
- Team Goals
- Scheduling and Time-Tracking
- Stock Organization
- Customer Satisfaction
- Policies and Procedures
- Performance Monitoring and Evaluation
- Merchandise Standards
- Motivational Leadership
- Creative Solutions
- Delegation and Supervision
- Operational Efficiency
- Customer Engagement
- Cash Management
- Staff Coaching and Training
- Staff Assignments
- Customer Service
Timeline
Store Manager
Bath & Body Works
06.2022 - Current
Store Manager
Bath & Body Works
10.2019 - 06.2022
Store Manager
Bath & Body Works
09.2018 - 10.2019
Store Manager
Bose Corporation
01.2018 - 08.2018
Store Manager
Bose Corporation
01.2016 - 01.2018
Assistant Store Manager
Bose Corporation
10.2014 - 01.2016
Lead Sales Specialist
Bose Corporation
09.2012 - 10.2014
Lead Sales Specialist
Bose Corporation
03.2009 - 09.2012
Northern Illinois University
Diploma -
Woodstock Community High School
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