Brett Lemley
Parkersburg
Summary
Accomplished Quality Assurance Analyst at Simex Vinyl Extrusions, enhancing product compliance through strategic testing and data-driven improvements. Proven leader in mentoring teams, optimizing workflows, and resolving issues efficiently. Expert in quality processes and technical analysis, driving operational excellence and fostering a collaborative environment. I believe with these skills that I have learned while working can also deliver to the citizens of Parkersburg and help build a bright and beautiful future for all of us!
Overview
13
13
years of professional experience
Work History
Quality Assurance Analyst
Simex Vinyl Extrusions
Saint Marys, WV
07.2023 - Current
- Executed quality assurance testing to ensure product compliance with industry standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Documented findings and prepared reports to communicate quality status to management.
- Implemented corrective actions based on inspection results to enhance overall product quality.
- Analyzed data from testing processes to recommend improvements in manufacturing protocols.
- Developed and maintained comprehensive test plans for new product lines.
Group Leader
Simonton Windows - Ellenboro
Ellenboro, WV
04.2020 - 07.2023
- Led production team in achieving operational efficiency and meeting daily targets.
- Developed and implemented training programs for new team members to enhance skill acquisition.
- Collaborated with cross-functional teams to streamline processes and improve workflow efficiency.
- Monitored quality control standards to ensure compliance with safety regulations and company policies.
- Analyzed production data to identify areas for improvement and reduce waste during manufacturing processes.
- Facilitated regular team meetings to discuss performance metrics and address any operational challenges.
- Mentored junior staff, fostering a collaborative environment focused on continuous improvement initiatives.
- Managed resource allocation and scheduling to optimize productivity across multiple shifts within the facility.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
Production Worker
Simonton Windows - Ellenboro
Ellenboro, WV
08.2012 - 04.2020
- Operated production machinery to assemble window components efficiently.
- Inspected finished products for quality assurance and compliance with standards.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Trained new employees on safety protocols and operational procedures.
- Maintained clean work environment adhering to safety regulations and best practices.
- Adjusted machine settings based on product specifications to ensure accuracy.
- Assisted in inventory management by tracking raw materials and finished goods levels.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Reduced downtime by performing regular maintenance on machinery.
- Improved product quality with meticulous quality control checks.
- Played key role in achieving production targets, consistently meeting daily quotas.
- Fostered culture of continuous improvement by suggesting process enhancements.
- Enhanced team collaboration by initiating regular communication meetings.
Customer Service Representative
Highmark Blue Cross Blue Shield
Parkersburg, WV
07.2018 - 01.2019
- Resolved customer inquiries through phone, email, and live chat channels, ensuring timely support.
- Processed orders and returns accurately, enhancing customer satisfaction and loyalty.
- Assisted in training new staff on customer service protocols and systems.
- Collaborated with team members to identify process improvements for service efficiency.
- Managed escalated issues effectively, providing solutions that aligned with company policies.
- Maintained detailed records of customer interactions to ensure continuity of service.
- Analyzed feedback to identify trends and enhance service delivery strategies.
- Developed standard operating procedures for common customer inquiries, increasing response consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Associate of Applied Science - Business Administration And Management
WVU-Parkersburg
Parkersburg, WV05-2012
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Issue resolution
- Manual testing
- Technical analysis
- SharePoint
- Testing plans
Accomplishments
Member of North Parkersburg Kiwanis Club 2008-2012
PHS Big Red Mascot 2007-2008
Volunteer with Taste of Parkersburg
Affiliations
- North Parkersburg Kiwanis Club
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Quality Assurance Analyst
Simex Vinyl Extrusions
07.2023 - Current
Group Leader
Simonton Windows - Ellenboro
04.2020 - 07.2023
Customer Service Representative
Highmark Blue Cross Blue Shield
07.2018 - 01.2019
Production Worker
Simonton Windows - Ellenboro
08.2012 - 04.2020
Associate of Applied Science - Business Administration And Management
WVU-Parkersburg