BRETT MARKER
Information Technology
Weatherford,TX
Summary
Professional with 25+ years of experience focused on the strategic advancement of Information Technology for Fortune 500 companies. SME Technical experience in multiple infrastructure platforms, troubleshooting experience across entire Infrastructure, people/resource managerial skills within the finance and IT investment industries. Passion in seeking results through IT transformation, strategic planning, and IT alignment.
Overview
27
27
years of professional experience
2
2
Certificates
Work History
Program Manager
Cisco
08.2021 - 11.2023
- Provide program and project management for Cisco Corporation, Santa Clara, CA
- anage the relationship between the vendor and client through timely and accurate scheduling and communications, by tracking deliverables and expenditures and escalating when appropriate
- Fluent in JIRA, Confluence, Smartsheet
- Fluent with Agile, Waterfall methodologies
- Collaborated with multiple teams to build out infrastructure for DCO, network, storage, compute and cloud (AWS/Azure)
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Senior Manager, Data Center Operations
Charles Schwab & Company
06.2013 - 07.2021
- Managed a team of 12 Windows and UNIX engineers
- Implemented and used clarity and agile as our end to end PM tool
- Supported the operations team in the creation of failover scripting to support the global UNIX and Windows server.
- Provided 24x7x365 support to the operations team with respect to availability and successful failover to backup systems
- Analyzed, tested, troubleshot and evaluated existing network systems
- Overhauled the company-wide asset management database
- Improved accuracy surrounding DR documents for customers and arranged a yearly review for 400 applications
- Led the team towards a 100% accuracy regarding scheduling business units for tests on a quarterly and yearly basis
- Worked with business to shore up capital
- Developed and built relationships across IT and the business units to gain consensus on these plans
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Managing Director, Global Infrastructure & Operations
Whirlpool Corporation
04.2011 - 11.2012
- Provided leadership to eight Senior Managers that managed teams for Infrastructure, Data Centers, Network, SAP, Metrics, Hardware and Software currency, Application support, Disaster recovery, and Strategic Partner Oversight.
- Held financial responsibilities for an annual budget of $25M OPEX and $15MM CAPEX
- Provided quarterly reports on risk in the environment to include writing a white paper on risk, vulnerabilities, and a plan to resolve, with OPEX or CAPEX requirements
- Ensured high availability to 37 data centers in seven countries by using the 'follow the sun model.' Provided high availability to SAP, Lotus Notes, VDI, Storage, Data Retention, Active Directory, Security, and Batch operations
- Negotiated a clearer contract with our strategic partners to increase accountability, delivery and quality
- Owned asset management for all infrastructure including network, server, compute, storage, as well as all approved software.
Senior Manager, Infrastructure, Engineering & Operations
Coventry Health Care
03.2010 - 03.2011
- Provided leadership to 8 managers and the areas of Infrastructure, Data Centers, Network, SAP, Metrics, Hardware and Software currency, Application support, software patching, security, and Strategic Partner Oversight
- Took the success rate for software patching rom 50% to 99% in three months
- Improved batch processing by 50% as a result of centralizing scheduling, training, optimizing tools, implementing global monitoring, and dedicating staff 7x24x365
- Ensured high availability to five data centers in three countries by using the 'follow the sun model.' Provided high availability to all infrastructure and applications companywide through load balancing and redundancy
- Created a document repository of best practices and ensured compliance
- Owned asset management for all infrastructure including network, server, compute, storage, as well as all approved software.
Vice President, DCO & Distributed Build Operations
JPMorgan Chase & Co.
04.2004 - 04.2010
- Organizational leader for all build teams including 200 direct / indirect resources in North America, UK, and India.
- Created a mentorship program, which focused on the technical and leadership areas
- Created and implemented a documentation revision process that included a quarterly review of all revenue generating solutions across JPMC
- Created a repository for best practices as well as the tracking of risk to the environment
- Managed the contract for two major vendors and held them accountable financially for meeting their goals
- Completed an outsourcing project, which increased efficiency with offshore resources in India;
- Owned global asset management for JP Morgan chase and used aperture to capture the data center DCFM products as well.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
Managing Director, Trading & Banking Platforms
Charles Schwab & Company
09.2000 - 09.2004
- Managed mid-range operations as well as the network operations team, Providing leadership for level 1-3 support.
- Delivered 99.9% availability to all revenue generating, affecting and supporting applications for three consecutive years.
- Provided leadership to five shift managers and a staff of 100.
- Decreased production downtime through the creation of automated responses to technical problems.
- Increased trouble ticket SLA’s from 50% to 95% in six months through organization and accountability.
- Increased the availability of trading systems by 20% through a re-engineering process that led to an overhaul of trading infrastructure, O/S, and middleware.
- Owned asset management for all infrastructure including network, server, compute, storage, as well as all approved software.
Managing Director - Call Center Technical Support
Charles Schwab & Company
04.1997 - 09.2000
- Hired two managers and a staff of 20 to support a call center of 1000 as well as a highly automated high-speed print facility
- Managed desktop and server security to include password centralization and the installation of Barracuda’s to prevent outside DMZ intrusions
- Supported the high availability of all infrastructure and applications with an SLA of 99.9%
- Collaborated with the business to improve call routing to correct customer service representative(s) without having to transfer
- Provided front line leadership for a group of 20 technicians who supported all hardware, software, patching, software distribution for 1000 Wintel & UNIX servers, Telephony to include ROLM, Aspect, and call routing, network to include cabling, routers, switching, and intrusion detection, and all areas of desktop and printer support
- Created a 'technical lead' role.
- Provided leadership to five shift leads and a service coordinator
- Promoted 7 people during my tenure in this role
- Received an 'Excellence in Service' award from the call center customer base.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
Education
Bachelor of Science (B.S.), Education and Communications -
Maranatha Baptist University
Skills
IT Leadership
Certification
PMP
Timeline
PMP
03-2024
CCNA
02-2024
Program Manager
Cisco
08.2021 - 11.2023
Senior Manager, Data Center Operations
Charles Schwab & Company
06.2013 - 07.2021
Managing Director, Global Infrastructure & Operations
Whirlpool Corporation
04.2011 - 11.2012
Senior Manager, Infrastructure, Engineering & Operations
Coventry Health Care
03.2010 - 03.2011
Vice President, DCO & Distributed Build Operations
JPMorgan Chase & Co.
04.2004 - 04.2010
Managing Director, Trading & Banking Platforms
Charles Schwab & Company
09.2000 - 09.2004
Managing Director - Call Center Technical Support
Charles Schwab & Company
04.1997 - 09.2000
Bachelor of Science (B.S.), Education and Communications -
Maranatha Baptist University
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