Brett Maurer
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Fidelity Digital Asset Client Representative 3
Fidelity
08.2022 - Current
- Provided white-glove customer service and problem-solving solutions to all clients
- Up-skilled colleagues to have up to date information on cutting edge technologies such as NFTs AMMs and consensus mechanisms
- Curated research processes to evaluate competitors in cryptocurrency client service, providing comprehensive presentations that helped aim client service product in comprehensive direction
- Communicated with proper stakeholders on research and project building
- Assisted in bringing text messaging and appointment based service to FDA
- Created and managed NFT based security solution with colleagues, achieving finalist position in an internal startup competition
- Assisted Fidelity Digital Assets investigations team conducting detailed and thorough investigations into fraud and other violations
- Worked with necessary compliance stakeholders, within FDA and Fidelity Investments organization.
- Logged and responded to client inquiries to improve service processes.
Wine Captain (Manager)
El Gaucho Seattle
01.2016 - 01.2022
- Conducted purchasing and management of $120,000.00 wine portfolio
- Assisted in creation of retail wine program that assisted revenues during Covid
- Organized and conducted educational opportunities on new or previously listed wines
- Managed 20 person FOH team focused on providing excellent 5 star service, ensuring every guest is VIP
- Was entrusted to serve established VIP guests such as Jeff Bezos, Bill Gates and Edward Jung
- Managed several different tables and 3 course meals separately to ensure proper experience was had by all
- Knowledgeable on wines as well as steaks sauces and allergies that may arise
- Ensured all food was correctly prepared and sent to correct table all while working alongside Chef de Cuisine to ensure perfection.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Education
High School Diploma -
Mckinleyville High School
Mckinleyville, CA05.2014
Skills
- Crypto
- Leadership
- Presentations
- Client Service
- Purchasing
- Client Service Strategy
- Investigations
- AGILE Management
- Software
- Salesforce
- NICE/ Genesys
- Microsoft Suite
- G-Suite
Programming
- Python
- Java
- SQL
Timeline
Fidelity Digital Asset Client Representative 3
Fidelity
08.2022 - Current
Wine Captain (Manager)
El Gaucho Seattle
01.2016 - 01.2022
High School Diploma -
Mckinleyville High School
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