Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Trainings And Special Projects
Professional Statement
Timeline
Generic

Kia McGlone

Federal Way,WA

Summary

Seasoned Program Manager with over 20 years of experience in driving employee and community engagement, dedicated to promoting equitable outcomes. Expertise in organizational coaching and technical support for state-funded entities, enhancing equity, diversity, and inclusion practices. Demonstrated success in managing complex projects while conducting assessments and engaging diverse communities with cultural sensitivity. Committed to improving organizational efficiency through innovative strategies and strong relationship-building skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Chief Language Access Program Manager/Strategic Advisor

City of Seattle
Seattle, WA
10.2024 - Current
  • Lead in Language Access citywide training
  • Provide strategic oversight of City’s Language Access program to all 40+ departments
  • Review/edit City department documents for plain language-readability for public information dissemination
  • Design innovative Language Access services to increase citywide staff language access knowledge for continuous improvement
  • Oversee daily language access training/communication portals and manage budgeting/invoices for external vendors
  • Build and maintain stakeholder relations through internal/external engagements and development of training curriculum for both internal and external community stakeholders
  • Champion adaptability and inclusion by executing projects through feedback communication outreach
  • Develop program goals to increase equity goals for staff and community impact

Diversity Equity Inclusion (DEI) Program Manager, Title VI (Civil Rights Act) Report Manager

City of Auburn
Auburn, WA
04.2023 - 05.2024
  • Managed intradepartmental DEI team to review equity initiatives city wide
  • Partnered with community businesses by providing capacity building, technical assistance, community engagement opportunities to increase business visibility
  • Co-created curriculum and provided first time staff trainings on Title VI/Civil Rights Act of 1964
  • Advise senior leadership, elected officials and external consultant teams on sensitive equity matters
  • Created/advocated & procured additional language communication tools for community engagement
  • Conducted community and staff trainings to promote equitable service delivery and idea sharing

Diversity Equity Inclusion Program Administrator/Title VI (Civil Rights Act) Report Manager

City of Federal Way
Federal Way, WA
03.2022 - 02.2023
  • Created City’s first Title VI data collection process for Public Works Department and City’s reporting process
  • Partnered with community businesses by providing capacity building, technical assistance, community engagement opportunities to increase business visibility
  • Created City’s first telephonic language access program for community & staff development
  • Facilitated city staff trainings on equity efforts
  • Managed City’s Diversity Commission’s Workplan to increase equity for community and staff growth
  • Consultant to executive leadership/city staff & elected officials on matters pertaining to EDI & sensitive issues

Social Services Project Management

Department of Social and Health Services (DSHS)
Renton, WA
08.2016 - 03.2022
  • Company Overview: Home & Community Services
  • Partnered with community businesses by providing capacity building, technical assistance, community engagement opportunities to increase business visibility and increase customer services to public
  • Advocated for clients’ civil rights pertaining to state service delivery requirements
  • Procure services for clients with limited English abilities with interpreters/translations as needed
  • Mediated complaints & provide impartial advice for all parties to improve customer service
  • Completed needs assessments (monthly) to increase client service delivery
  • Provided trainings to stakeholders on DSHS rules/regulations and best practices
  • Monitored state expenditures to state contractors and provide expenditure audits as needed
  • Home & Community Services

Training Program Manager/Lead Trainer

Department of Social and Health Services (DSHS)
Olympia, WA
06.2020 - 10.2020
  • Company Overview: Home & Community Services
  • Co-created/updated training materials for Medicaid licensed facilities/contractors
  • Partnered with community businesses by providing capacity building, technical assistance, community engagement opportunities to increase business visibility and improve customer satisfaction/services
  • Managed DSHS Training SharePoint site & team email inbox
  • Served as consultant for complex projects and consumer needs
  • Provided trainings to stakeholders on DSHS rules/regulations and best practices
  • Home & Community Services

Case & Project Manager/Counselor

City of Seattle Human Services Department
Renton, WA
06.2008 - 07.2016
  • Company Overview: Aging & Disability Services
  • Budgeted/authorized $100k+/month of Washington State Medicaid funding for 95+ client caseload & projects
  • Provided training/technical support to state contract providers & provided contract oversight
  • Procured new services for complex consumer projects struggling with social/economic barriers
  • Co-supervised/coached Washington State contracted staff
  • Conducted offsite needs/program assessments in coordination with other state agencies
  • Provided trainings to stakeholders on DSHS rules/regulations and best practices
  • Aging & Disability Services

Workforce Equity Program/Project Manager

City of Seattle Human Services Department
Seattle, WA
04.2015 - 10.2015
  • Company Overview: Human Resources Department
  • Conducted quality control measures for consistency and recruitment program improvement goals
  • Implement equity strategies for resume reviews, interviewing processes, and staff promotions
  • Reviewed and applied ADA laws, Civil Rights Act, and City of Seattle’s equity initiatives to increase hiring inclusion results
  • Managed sensitive staff issues and investigated complaints as needed
  • Human Resources Department

Education

Human Resource Generalist Program -

Green River Community College
Auburn, WA
03.2015

Bachelor of Arts - American Ethnic Studies

University of Washington
Seattle, WA
06.1999

Skills

  • Fluent in Hmong
  • User-Friendly Documentation Reviewer
  • Assisted in Title VI Report Management
  • Community outreach engagement
  • Relationship building
  • Experience assisting communities with limited English proficiency
  • Motivational Interviewing Practitioner
  • Client Needs Assessment
  • Versatile Training Facilitator
  • ZOOM
  • Microsoft Teams
  • Professional writing
  • Vendor management
  • Strategic planning
  • Project management
  • Project coordination

Certification

  • Institute for Diversity Certification, 09/23, The Society for Diversity Inc, Certified Diversity Executive (CDE) (Strategic Change Management on large scale)
  • LEAN, 11/16, Six Sigma- Green Belt Focus: Project management, (Define, Measurement System, Analyze, Improve & Control)

Volunteer Experience

  • Co-Chair, King County Immigrant and Refugee Commission, 02/23-10/24
  • Parent Advisory Board Member to Superintendent, Federal Way School District, 2020-Present
  • Volunteer, Fusion Emergency Family Transition Housing, 2020-Present

Trainings And Special Projects

  • Canva Pro-Design Program, 10/24-Present
  • Plain Language-reviewer for in-language translations, 01/23-Present
  • Designed/produced/directed City of Federal Way’s Dr. MLK community celebration, 01/23
  • Designed/produced City of Auburn’s 3rd Annual Juneteenth Celebration, 01/24-05/24
  • Co-author of Title VI (Civil Rights Act) reports for City of Federal Way (2022) and City of Auburn (2023)
  • 828 Flow Consulting – partner consultant, 04/24-07/24, (Assisted South King Fire Department complete internship design for Federal Way School District)

Professional Statement

Dedicated and respected professional with over 20 years of experience providing impactful employee, community, and business engagement to promote organizational change to advance equitable outcomes. Over 15 years providing organizational coaching and technical support to state funded organizations to advance equity, diversity, and inclusion so both internal and external customers can benefit from state/federal funding. Highly skilled in assessing, interviewing skills, and project management with emphasis on equity Demonstrated ability to practice with cultural sensitivity and competency to engage with racially, culturally, linguistically, and economically diverse communities. Ability to organize, multi-task, problem-solve, and practice autonomously, particularly in high-stress and sensitive situations. Over 15 years’ experience with state and federal human services audits of state contracted agencies.

Timeline

Chief Language Access Program Manager/Strategic Advisor

City of Seattle
10.2024 - Current

Diversity Equity Inclusion (DEI) Program Manager, Title VI (Civil Rights Act) Report Manager

City of Auburn
04.2023 - 05.2024

Diversity Equity Inclusion Program Administrator/Title VI (Civil Rights Act) Report Manager

City of Federal Way
03.2022 - 02.2023

Training Program Manager/Lead Trainer

Department of Social and Health Services (DSHS)
06.2020 - 10.2020

Social Services Project Management

Department of Social and Health Services (DSHS)
08.2016 - 03.2022

Workforce Equity Program/Project Manager

City of Seattle Human Services Department
04.2015 - 10.2015

Case & Project Manager/Counselor

City of Seattle Human Services Department
06.2008 - 07.2016
  • Institute for Diversity Certification, 09/23, The Society for Diversity Inc, Certified Diversity Executive (CDE) (Strategic Change Management on large scale)
  • LEAN, 11/16, Six Sigma- Green Belt Focus: Project management, (Define, Measurement System, Analyze, Improve & Control)

Human Resource Generalist Program -

Green River Community College

Bachelor of Arts - American Ethnic Studies

University of Washington
Kia McGlone