Brett Murphy
Tyler,TX
Summary
Professional automotive technician with high standard for delivering results. Skilled in diagnostics, repair, and maintenance of wide range of vehicles, ensuring optimal performance and safety. Strong focus on teamwork and adaptability to meet changing demands. Reliable and efficient, with keen attention to detail and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Master Automotive Technician
Velocity Mazda
01.2025 - Current
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
- Explained estimates and determined repair timelines to manage customer expectations.
Master Automotive Technician
Peltier Subaru
11.2023 - 01.2025
- Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
- Completed customer orders and warranty services according to manufacturer specifications.
- Assisted management with developing training programs for new hires, elevating overall staff competency levels within the shop.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Performed safety and emissions inspections.
- Maximized tool efficiency by performing routine maintenance, prolonging the life of essential equipment and reducing operational costs.
- Handled warranty claims professionally, ensuring the appropriate documentation was submitted for timely processing.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
- Explained estimates and determined repair timelines to manage customer expectations.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Coordinated with parts department to determine availability of necessary components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Changed, rotated, and balanced tires on different types of vehicles.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained accurate records of time and materials required to perform repairs and service.
- Analyzed vehicle data using advanced diagnostic equipment.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Contributed to a safe working environment by adhering to safety protocols and conducting regular equipment checks.
Master Automotive Technician
Peltier Nissan
02.2017 - 11.2023
- Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
- Enhanced shop efficiency by maintaining a clean and organized work environment, enabling faster repairs.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Kept abreast of emerging automotive technologies, incorporating new diagnostic tools and repair techniques to stay competitive in the industry.
- Streamlined workflow processes by managing service schedules and prioritizing urgent repairs.
- Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients, and volume resellers.
- Implemented inventory control measures to minimize waste while ensuring adequate stock levels for uninterrupted service delivery.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Repaired and replaced worn and damaged components.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
- Completed customer orders and warranty services according to manufacturer specifications.
- Assisted management with developing training programs for new hires, elevating overall staff competency levels within the shop.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Maximized tool efficiency by performing routine maintenance, prolonging the life of essential equipment and reducing operational costs.
- Handled warranty claims professionally, ensuring the appropriate documentation was submitted for timely processing.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Coordinated with parts department to determine availability of necessary components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Changed, rotated, and balanced tires on different types of vehicles.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained accurate records of time and materials required to perform repairs and service.
- Analyzed vehicle data using advanced diagnostic equipment.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Contributed to a safe working environment by adhering to safety protocols and conducting regular equipment checks.
Commercial Glazier
TYLER GLASS AND MIRROR
02.2014 - 01.2017
- Troubleshot issues during installations, implementing solutions to address potential problems proactively.
- Developed strong client relationships through effective communication and prompt responses to inquiries or concerns.
- Increased productivity by maintaining a clean and organized workspace, optimizing workflow processes.
- Performed routine maintenance on equipment, ensuring reliability and optimal performance throughout the project lifecycle.
- Mentored junior glaziers, sharing knowledge and best practices to enhance overall team performance.
- Reduced errors in installations by conducting thorough pre-job site assessments for accurate measurements and material requirements.
- Enhanced client satisfaction with precise glazing work on commercial storefronts, windows, and doors.
- Optimized material usage by carefully planning cuts and layouts for each unique project requirement.
- Supported project managers with accurate documentation of completed work for quality assurance purposes.
- Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
- Carefully and accurately measured and marked outlines and patterns on glass to indicate cutting lines.
- Repaired and installed mirrors, table tops, and mirrored wardrobe doors.
- Demonstrated excellent interpersonal and communication skills in liaising with supervisors, coworkers and clients by telephone, email, or in person.
- Measured client sites to generate estimates for supplies and expenses necessary for installations.
- Trained and oversaw team of up to 15 members.
- Selected color, type and thickness of glass and material for moldings according to project specifications and structural requirements.
- Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests.
- Illustrated commitment to high standards of quality, accuracy and service.
- Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
- Monitored work site operations and safety to prevent hazards and cultivate efficiency.
- Identified obstacles and used independent judgment to make decisions and solve problems.
- Fabricated and installed required hardware and moldings for glass installations.
- Constructed and installed metal sashes and moldings for glass installation using aluminum or steel framing.
- Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
- Measured areas in need of glass installations and identified best product solution for each specific job.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Demonstrated expertise in proper handling of glass materials, minimizing breakage and waste.
- Followed established safety guidelines while removing broken glass prior to glass replacement.
- Collaborated with team members to complete large-scale glazing projects within deadlines and budget constraints.
- Conducted final inspections of completed projects as per industry standards before handing over the site to clients.
Education
General Studies
CHAPEL HILL HIGH SCHOOL
Tyler, TX05-2008
Skills
- Rebuilding engines
- OBD diagnostics
- Problem-solving
- Multitasking and organization
- Hand and power tools
- Construction Site Knowledge
- Reading architectural drawings
- Collaborative teamwork skills
- Scheduling and coordination
- Hazardous materials handling
- Heavy equipment operation
- Experience in demanding physical work
Accomplishments
Master technician since 2020, working with others to ensure everything is performed to the best of my ability
Certification
- ASE - Certified Service Technician
Timeline
Master Automotive Technician
Velocity Mazda
01.2025 - Current
Master Automotive Technician
Peltier Subaru
11.2023 - 01.2025
Master Automotive Technician
Peltier Nissan
02.2017 - 11.2023
Commercial Glazier
TYLER GLASS AND MIRROR
02.2014 - 01.2017
General Studies
CHAPEL HILL HIGH SCHOOL
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