Brett O'Brien

Jordan McNally (Assistant Director of Operations): 1-413-523-2972

• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Checked in upwards of 100 people per day
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Collected room deposits, fees, and payments.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Kept accounts in balance and ran daily reports to verify totals.
• Developed and maintained positive relationships with guests for satisfaction.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Ryan Sumaroo (Supervisor) : 1-347-635-0638

• Assisted team with operational policies and procedures to drive services.
• Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
• Brought customers through security to TSA agent quickly and efficiently while maintaining customer service
• Multi-tasking helping multiple customers while keeping security and safety as a top priority

Kevin Yarde (Supervisor) : 1-860-837-3373

• Reviewed tickets, identification, and passports to verify traveler identity.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Input customer reservations, payment sources, and contact details into system.
• Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
• Checked baggage at gate and loaded onto ramp.
• Directed passengers to correct airport terminal locations.
• Used time management and efficient cleaning methods to meet deadlines.