BRETT OLDS
Sales Manager
newberg,OR
Summary
Seasoned Manager with more than 20+ years of experience in fast-paced Retail world. Excellent customer service and management skills. Track record of achieving exceptional results in sales and company focus items.
Overview
31
31
years of professional experience
Work History
Store Manager
Spearhead Mobility
McMinnville, OR
06.2021 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
AT&T
Oregon City, OR
09.2019 - 06.2021
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Representative Team Leader
AT&T
McMinnville, OR
09.2017 - 09.2019
- Trained and mentored new sales representatives.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Electronic Components Department Manager
Fry's Electronics
Wilsonville, Or
03.2012 - 09.2017
- Social Perceptiveness
- Active Learning
- Management of Personnel Resources, Manage staff, preparing work schedules and assigning specific duties
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Electronic Components Merchandise and Operations Supervisor
Fry's, Electronics
San Jose
03.2009 - 03.2012
- Ca
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
- Locate, select, and procure merchandise for resale, representing management in purchase negotiations
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Electronic Components Supervisor
Fry's Electronics
Wilsonville, Or
01.2007 - 03.2009
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Customer Service Sales Supervisor
Fry's Electronics
Wilsonville, Or
04.2005 - 01.2007
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Solicit sales of new or additional services or products
- Assist customers with returning merchandise and determine whether defective or incorrect item for them
- Then determine if it needed to go back to the manufacture
- Person in charge of the store and direct liaison to the customers.
Sales Associate
Fry's Electronics
Wilsonville, Or
02.1998 - 04.2005
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Swing Shift Supervisor
Nike
Wilsonville, Or
02.1996 - 01.1998
- Manage the movement of goods into and out of production facilities
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Manage staff, preparing work schedules and assigning specific duties.
Field radio operator
United States Marine Corp
Cherry Point, Nc
08.1992 - 10.1995
- Monitor emergency frequencies in order to detect distress calls and respond by dispatching emergency equipment
- Send, receive, and interpret coded messages
- Communicate with receiving operators in order to exchange transmission instructions
- Repair radio equipment as necessary, using electronic testing equipment, hand tools, and power tools
- Operate radio equipment in order to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
- Conduct periodic equipment inspections and routine tests in order to ensure that operations standards are met
- Examine and operate new equipment prior to installation in order to ensure that it performs properly
- Set up antennas and mobile communication units during military field exercises.
Education
High School Diploma - General
Canby Union High School
Skills
Administration and Management Personnel and Human Resources Customer and Personalundefined
Timeline
Store Manager
Spearhead Mobility
06.2021 - Current
Store Manager
AT&T
09.2019 - 06.2021
Sales Representative Team Leader
AT&T
09.2017 - 09.2019
Electronic Components Department Manager
Fry's Electronics
03.2012 - 09.2017
Electronic Components Merchandise and Operations Supervisor
Fry's, Electronics
03.2009 - 03.2012
Electronic Components Supervisor
Fry's Electronics
01.2007 - 03.2009
Customer Service Sales Supervisor
Fry's Electronics
04.2005 - 01.2007
Sales Associate
Fry's Electronics
02.1998 - 04.2005
Swing Shift Supervisor
Nike
02.1996 - 01.1998
Field radio operator
United States Marine Corp
08.1992 - 10.1995
High School Diploma - General
Canby Union High School
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