Brett Palmer
Edmond,OK
Summary
Energetic and organized professional with knack for detail and excellent communication skills. Knowledge of customer relationship management and adept at handling data entry and follow-up processes. Committed to ensuring timely and effective communication to enhance customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Follow-Up Specialist, Inventory Manager
A&T Mechanical Heat Air and Plumbing
05.2024 - Current
- Increased customer retention rates by providing personalized support and solutions tailored to individual needs.
- Assisted management in creating monthly reports detailing overall performance metrics related to follow-up success rates and customer satisfaction.
- Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely resolutions and clear communication.
- Streamlined follow-up processes for increased efficiency and effectiveness in handling customer concerns.
- Conducted regular audits of client interactions, identifying areas for improvement in service delivery and team performance.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Analyzed inventory data to identify and address stock discrepancies.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Coordinated with sales and marketing teams to align inventory with promotional activities, boosting sales.
- Implemented continuous improvement program, leading to sustained enhancements in inventory management practices.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Account Manager
Red River Roofing
09.2022 - 05.2024
- Effectively managed multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
- Streamlined internal processes related to project management, increasing overall efficiency and productivity levels among team members.
- Assisted clients in selecting appropriate roofing materials based on their needs, budget, and aesthetic preferences.
- Educated customers on the benefits of various roofing products, resulting in informed decisionmaking.
- Provided exceptional customer service by addressing concerns promptly and professionally during all stages of the project.
- Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Continuously updated product knowledge through industry research, supplier training sessions, and trade shows participation.
Department Manager
Ace Hardware
09.2020 - 08.2022
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Training Supervisor
Vail Resorts Inc
10.2016 - 09.2020
- Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Collaborated with company leaders and department managers to determine training needs.
- Conducted regular skills audits to identify areas for further development, proactively addressing potential performance issues before they impacted productivity.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Updated employees with latest policies, procedures and compliance standards.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
Patrol Officer
Oklahoma State University Police Department
08.2009 - 04.2016
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Collaborated with fellow officers for efficient crime prevention and response efforts.
- Developed positive relationships within the community through outreach programs and regular interaction with citizens.
- Assisted in emergency situations, providing first aid and support until medical teams arrived.
- Coordinated with other law enforcement agencies during joint operations or investigations to ensure efficient communication and teamwork.
- Participated in specialized training sessions to enhance skills in areas such as firearms proficiency, self-defense tactics, and crisis intervention techniques.
- Enforced legal statutes, contributing to maintenance of public order.
- Conducted thorough searches of individuals or vehicles when required by departmental policies or legal procedures, preserving evidence for potential prosecution purposes.
- Responded to emergency calls, providing timely assistance and reducing incident escalation.
Education
Associate of Science - Police Science
Oklahoma State University
Stillwater, OK12-2009
Skills
Brand awareness
Social media monitoring
Influencing skills
CRM software
Email management
Teamwork
Customer service
Problem-solving
Time management
Multitasking
Organization skills
Timeline
Follow-Up Specialist, Inventory Manager
A&T Mechanical Heat Air and Plumbing
05.2024 - Current
Account Manager
Red River Roofing
09.2022 - 05.2024
Department Manager
Ace Hardware
09.2020 - 08.2022
Training Supervisor
Vail Resorts Inc
10.2016 - 09.2020
Patrol Officer
Oklahoma State University Police Department
08.2009 - 04.2016
Associate of Science - Police Science
Oklahoma State University
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