Shift Supervisor
Starbucks
08.2020 - Current
- Built performance-oriented culture by clearly highlighting employee success and developing leaders from within.
- Evaluate employee skills and productivity regularly, facilitate training, and mentor individuals with lagging results.
- Train new employees and assign daily tasks and responsibilities.
- Resolve conflicts between employees to maintain positive and productive work environments.
- Developed and implemented new processes and procedures to streamline operations and improve efficiencies.
- Complete financial activities and prepare weekly reports for management to inform decision-making from company. generated analytics.
- Collaborated with team to raise customer service scores by 15% over 3 month period.
- Complete over 200 cash and credit card transactions per day accurately using POS software.
- Attend bi-monthly status meetings with upper management about personal development progress.
- Completed assistant store manager training program facilitated by Starbucks.
