Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brett Plotnick

Lumberton

Summary

Hard-working Manager with a strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance and revenue goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Enterprise Mobility
02.2021 - Current
  • Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example.
  • Develop, maintain and implement Branch operational plans.
  • Proactively seek process improvement to ensure high quality customer service
  • Manage overall branch operations in absence of and/or request of the Branch Manager.
  • Participate in recruitment, interviewing, recommending and hiring of Branch employees.
  • Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance.
  • Develop, plan and actively participate in branch sales and marketing efforts to increase and improve business.
  • Train, motivate and coach employees to increase branch sales.
  • Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection.
  • Evaluate fleet mix and utilization.
  • Manage vehicle maintenance and repairs, including preventative maintenance, manufacturers' recalls, breakdowns and accident damage.

Marketing Intern

Catholic Charities Diocese Of Trenton
12.2020 - 02.2021
  • Proactively seek process improvement to ensure high quality customer service
  • Attend meetings with advertising companies and help negotiate advertisement plans.
  • Attend meetings with marketing team and provide feedback and ideas.
  • Create social media advertisements
  • Collaborated with team members to brainstorm innovative fundraising initiatives.

Education

Bachelor of Science - Business Administration

Montclair State University
Montclair, NJ
05-2020

Skills

  • Customer service
  • Problem-solving
  • Customer & account relations
  • Staff training and development
  • Workload management
  • Team leadership
  • Decision-making
  • Strategic planning

Certification

Bloomberg Market Concepts (BMC)

Timeline

Assistant Manager

Enterprise Mobility
02.2021 - Current

Marketing Intern

Catholic Charities Diocese Of Trenton
12.2020 - 02.2021

Bachelor of Science - Business Administration

Montclair State University

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