Brett Rigas
55 W Church Street #1913 Orlando,FL
Summary
Dedicated and results-driven operations leader with over 20 years of experience in healthcare and hospitality management. Proven success overseeing multi-site clinics, leading diverse teams, and driving community-centered care initiatives. Skilled in budgeting, compliance, patient access, and outreach, with a strong focus on LGBTQ+ advocacy and inclusive health services. Recognized for building high-performing teams, streamlining operations, and creating safe, affirming spaces for underserved populations. Combines strategic thinking with a no-nonsense, people-first leadership style.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Gender Affirming Care Patient Manager
Harmony Healthcare Orlando Inc.
Orlando, FL
01.2022 - 07.2025
- Managed approximately 10 new patient intakes per week, insurance verification, and eligibility processes specific to gender affirming care services.
- Maintained up-to-date knowledge of laws, policies, and regulatory changes impacting transgender and nonbinary healthcare access; regularly communicated updates to clinical and administrative teams.
- Recruited new patients through provider referrals, partnerships, and community engagement strategies.
- Represented Harmony Healthcare at outreach events supporting LGBTQIA+ health equity, building trust with a marginalized and often discriminated population.
- Created and maintained a safe, affirming, and welcoming care environment for gender diverse individuals.
- Developed strategic initiatives to align departmental goals with organizational mission and vision.
- Streamlined workflow processes, reducing turnaround times and optimizing service delivery in patient care operations.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep the business operating within budget and increase profits.
Clinic Operations Manager
Harmony Healthcare Orlando Inc.
Orlando, FL
09.2020 - 07.2025
- Oversee daily functions across three clinic locations, managing a team of 41 employees.
- Handle scheduling, outreach, payroll, HR, P&L, budgeting, compliance, and fundraising initiatives.
- Hire, train, and develop staff to ensure high-quality patient care and operational efficiency.
- Lead efforts in community engagement and strategic partnerships throughout Central Florida.
- Improve patient satisfaction scores and streamline workflows to enhance clinical outcomes.
- Created and ordered promotional materials, staff uniforms, outreach attire, and outerwear; established vendor relationships to lower costs while maintaining high quality.
Clinic Practice Manager
Harmony Healthcare Orlando Inc.
Orlando, FL
09.2020 - 03.2022
- Hired and onboarded new staff, developed HR policies, and managed employee benefits.
- Maintained full compliance with HIPAA, OSHA, and governmental regulations.
- Managed daily clinic functions including patient portals, front desk operations, and communications.
- Delivered HIV and Hepatitis C testing and counseling services.
- Created SOPs and training guides; served as HIPAA Privacy Officer.
- Supervised team of 30 office personnel.
Marketing & Kitchen Manager
California Pizza Kitchen
Orlando, FL
04.2004 - 12.2021
- Spearheaded innovative marketing strategies that boosted brand visibility and drove increased foot traffic across multiple high-performing locations.
- Pioneered the company’s first in-house delivery program in 2010. Created and rolled out an industry-first delivery program, adding an average of $230K annually to each of the five pilot stores.
- Led local promotions and cross-channel campaigns, resulting in measurable sales growth and improved customer retention.
- Managed P&L responsibilities and scheduling for both front-of-house (FOH) and back-of-house (BOH) staff.
- Kept food cost AVT consistently under 3%; placed bi-weekly inventory and supply orders to control costs and ensure product availability.
- Cultivated strong community partnerships and oversaw charitable sponsorships to position the brand as a community-focused leader.
- Directed high-impact event planning and execution, enhancing guest experience and strengthening local brand presence.
- Trained and mentored frontline staff on service excellence, contributing to consistently high guest satisfaction scores.
- Led brand marketing and community engagement initiatives.
- Built strategic local partnerships to drive sales and visibility.
- Developed operational plans to maintain business continuity during the COVID-19 pandemic.
Skills
- HR & Staffing
- Budgeting & P&L Management
- Compliance
- Outreach & Fundraising
- LGBTQ Advocacy
- Event Planning
- Training & Development
- Verbal and written communication
- Operations management
- Business development
- Team management
- Time management
Affiliations
- FBI Liaison during the Pulse Nightclub tragedy (2016–2018)
- City District DTO Economic Vitality Committee Member (April 2024 – March 2025)
- Pulse Memorial Advisory; Advocacy Committees
- Various LGBTQ+ Outreach Testing Initiatives
Certification
- 500/501 HIV Testing & Counseling Training – Florida Department of Health (expires December 15, 2025)
- Basic Life Support (BLS) (Expires December, 2025)
- HIPAA Privacy Officer
- Diversity, Equity, and Inclusion (DEI) Certified
Timeline
Gender Affirming Care Patient Manager
Harmony Healthcare Orlando Inc.
01.2022 - 07.2025
Clinic Operations Manager
Harmony Healthcare Orlando Inc.
09.2020 - 07.2025
Clinic Practice Manager
Harmony Healthcare Orlando Inc.
09.2020 - 03.2022
Marketing & Kitchen Manager
California Pizza Kitchen
04.2004 - 12.2021
Awards
Best Non-Profit, 2024 – Pride Chamber Orlando, Favorite Local Clinic, 2023 & 2024 – Watermark Wave Awards, 2nd Place Favorite Local Clinic, 2025 – Watermark Wave Awards, Nominated: DEI Leader of the Year 2024, Recognized for Outstanding Patient Advocacy, Harmony Healthcare (2022)