Summary
Overview
Work History
Skills
Affiliations
Certification
Timeline
Awards
Generic

Brett Rigas

55 W Church Street #1913 Orlando,FL

Summary

Dedicated and results-driven operations leader with over 20 years of experience in healthcare and hospitality management. Proven success overseeing multi-site clinics, leading diverse teams, and driving community-centered care initiatives. Skilled in budgeting, compliance, patient access, and outreach, with a strong focus on LGBTQ+ advocacy and inclusive health services. Recognized for building high-performing teams, streamlining operations, and creating safe, affirming spaces for underserved populations. Combines strategic thinking with a no-nonsense, people-first leadership style.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Gender Affirming Care Patient Manager

Harmony Healthcare Orlando Inc.
01.2022 - 07.2025
  • Managed approximately 10 new patient intakes per week, insurance verification, and eligibility processes specific to gender affirming care services.
  • Maintained up-to-date knowledge of laws, policies, and regulatory changes impacting transgender and nonbinary healthcare access; regularly communicated updates to clinical and administrative teams.
  • Recruited new patients through provider referrals, partnerships, and community engagement strategies.
  • Represented Harmony Healthcare at outreach events supporting LGBTQIA+ health equity, building trust with a marginalized and often discriminated population.
  • Created and maintained a safe, affirming, and welcoming care environment for gender diverse individuals.
  • Developed strategic initiatives to align departmental goals with organizational mission and vision.
  • Streamlined workflow processes, reducing turnaround times and optimizing service delivery in patient care operations.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep the business operating within budget and increase profits.

Clinic Operations Manager

Harmony Healthcare Orlando Inc.
09.2020 - 07.2025
  • Oversee daily functions across three clinic locations, managing a team of 41 employees.
  • Handle scheduling, outreach, payroll, HR, P&L, budgeting, compliance, and fundraising initiatives.
  • Hire, train, and develop staff to ensure high-quality patient care and operational efficiency.
  • Lead efforts in community engagement and strategic partnerships throughout Central Florida.
  • Improve patient satisfaction scores and streamline workflows to enhance clinical outcomes.
  • Created and ordered promotional materials, staff uniforms, outreach attire, and outerwear; established vendor relationships to lower costs while maintaining high quality.

Clinic Practice Manager

Harmony Healthcare Orlando Inc.
09.2020 - 03.2022
  • Hired and onboarded new staff, developed HR policies, and managed employee benefits.
  • Maintained full compliance with HIPAA, OSHA, and governmental regulations.
  • Managed daily clinic functions including patient portals, front desk operations, and communications.
  • Delivered HIV and Hepatitis C testing and counseling services.
  • Created SOPs and training guides; served as HIPAA Privacy Officer.
  • Supervised team of 30 office personnel.

Marketing & Kitchen Manager

California Pizza Kitchen
04.2004 - 12.2021
  • Spearheaded innovative marketing strategies that boosted brand visibility and drove increased foot traffic across multiple high-performing locations.
  • Pioneered the company’s first in-house delivery program in 2010. Created and rolled out an industry-first delivery program, adding an average of $230K annually to each of the five pilot stores.
  • Led local promotions and cross-channel campaigns, resulting in measurable sales growth and improved customer retention.
  • Managed P&L responsibilities and scheduling for both front-of-house (FOH) and back-of-house (BOH) staff.
  • Kept food cost AVT consistently under 3%; placed bi-weekly inventory and supply orders to control costs and ensure product availability.
  • Cultivated strong community partnerships and oversaw charitable sponsorships to position the brand as a community-focused leader.
  • Directed high-impact event planning and execution, enhancing guest experience and strengthening local brand presence.
  • Trained and mentored frontline staff on service excellence, contributing to consistently high guest satisfaction scores.
  • Led brand marketing and community engagement initiatives.
  • Built strategic local partnerships to drive sales and visibility.
  • Developed operational plans to maintain business continuity during the COVID-19 pandemic.

Skills

  • HR & Staffing
  • Budgeting & P&L Management
  • Compliance
  • Outreach & Fundraising
  • LGBTQ Advocacy
  • Event Planning
  • Training & Development
  • Verbal and written communication
  • Operations management
  • Business development
  • Team management
  • Time management

Affiliations

  • FBI Liaison during the Pulse Nightclub tragedy (2016–2018)
  • City District DTO Economic Vitality Committee Member (April 2024 – March 2025)
  • Pulse Memorial Advisory; Advocacy Committees
  • Various LGBTQ+ Outreach Testing Initiatives

Certification

  • 500/501 HIV Testing & Counseling Training – Florida Department of Health (expires December 15, 2025)
  • Basic Life Support (BLS) (Expires December, 2025)
  • HIPAA Privacy Officer
  • Diversity, Equity, and Inclusion (DEI) Certified

Timeline

Gender Affirming Care Patient Manager

Harmony Healthcare Orlando Inc.
01.2022 - 07.2025

Clinic Operations Manager

Harmony Healthcare Orlando Inc.
09.2020 - 07.2025

Clinic Practice Manager

Harmony Healthcare Orlando Inc.
09.2020 - 03.2022

Marketing & Kitchen Manager

California Pizza Kitchen
04.2004 - 12.2021

Awards

Best Non-Profit, 2024 – Pride Chamber Orlando, Favorite Local Clinic, 2023 & 2024 – Watermark Wave Awards, 2nd Place Favorite Local Clinic, 2025 – Watermark Wave Awards, Nominated: DEI Leader of the Year 2024, Recognized for Outstanding Patient Advocacy, Harmony Healthcare (2022)

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