Brett Serafini
Philadelphia,PA
Summary
Dependable Server/Bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Cosimos Restaurant Group
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Wine knowledge
Server/Bartender/Host
Hurricane Grill & Wings
04.2019 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
Education
BBA - International Economics
Temple University
Philadelphia, PA05.2027
High School Diploma -
Newburgh Free Academy
Newburgh, NY06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Food Running
- High-volume dining
- Table Bussing
- Food safety practices
- Beverage Preparation
- Tableside Etiquette
- Food and beverage pairings
- Adaptable and Flexible
- Team Leadership
- Transactions and Cash Handling
- Food and Beverage Service
- Staff Training
Timeline
Server/Bartender
Cosimos Restaurant Group
08.2023 - Current
Server/Bartender/Host
Hurricane Grill & Wings
04.2019 - 08.2023
BBA - International Economics
Temple University
High School Diploma -
Newburgh Free Academy
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