Brett Shafer

I’ve built my career in a variety of roles and industries, where I was not just a Sales and Operations Executive, but also a Retail Management Consultant and Trainer, a very successful Retail Store and Region Manager, as well as, an award-winning Graphic Artist. I recently sold my Home Loans company and now I am looking to get back into the industries (Retail and Fine Art) that I am really love. I come from a long line of visual artists so I grew up living and breathing fine arts. I believe that this, combined with my vast retail and management experience will make me a valuable asset as the Director of Retail, to Denver Art Museum team.

• President, Landed Home Loans, LLC., 01/2020, Present, Partnered with a leading national mortgage lending company, to start my own lending company whose mission is to help essential professionals (teachers, emergency responders, etc.) buy homes in the communities they serve. Recruited, trained, managed, and lead all mortgage loan officers and branch operations personnel to ensure compliance with regulations and achieve company productivity objectives. Built and executed productivity plans through forecast reviews, determining productivity requirements to effectively load balance., Grew the Mortgage portfolio to over $270 Million in 3 years.
• Vice President of Operations, TCF National Bank, 01/2006, 12/2019, Successfully managed the strategic planning, organizing, and directing of the bank’s Western Geography Operations which includes 2 Corporate Offices and 45 branch locations in Colorado and Arizona. Accountable for audit readiness, controls and procedures, as well as, branch budgets, sales productions, Branch Support, backroom operations, security, facilities, loss prevention, recruiting, training, Consumer Lending Operations, and Marketing., Grew the Consumer Lending portfolio from $6.3 Million to over $1.8 Billion., Grew deposits to $600MM., Built a base of 140,000 accounts including 105,000 highly profitable checking accounts., Averaged 119% of the divisional net income goal over the previous five-years., Consistently sold more product than all other retail divisions at TCF Bank., Oversaw recruiting and training which reduced employee turnover to less than 10%., Spearheaded the introduction of a National Correspondent Lending Product that increased loan production by 300% year-over-year. This product remains the go-to 2nd Mortgage Product for Brokers and Credit Unions across the Country, Awarded the TCF Executive of the Year eight times., Received the Auditor’s Award for perfect internal and external audit scores ten years-in-a-row., Met or exceeded department production, budget, and profit goals for 11 straight years., Consistently maintained Customer Service Survey Satisfaction Scores of 95% or greater.
• AVP/Officer – Branch and Branch Lending Manager, TCF National Bank, 09/2003, 12/2005, Top front-line sales performer; President’s Club Award winner, 2004 and 2005., Colorado’s #1 new checking and new savings account branch, 2004 and 2005., Colorado’s #1 loan production branch and credit insurance sales branch, 2004 and 2005., Awarded first TCF Bank Colorado’s $1 Million and $2 Million Month Club Award, 2004.
• Retail Management Consultant and Trainer, The Friedman Group, 05/2001, 08/2003, Analyzed financial statements, sales, and activity reports to measure productivity and strategic process improvements. Recommended and guided organizations on cost reduction and program development with the goal of meeting and exceeding established performance benchmarks. Clientele included: Neiman Marcus, Nike, Yankee Candle, L’Occitane, Godiva, and David Yurman., Designed and implemented sales training strategies and sales tracking methods which increased client sales and profits by over 30% while improving overall customer service scores., Documented results showed clients’ staff turnover was reduced by over 85%., Improved clients’ average annual items-per-transaction by over 150%., Increased clients’ average annual sales penetration rate by over 200%.
• Region Manager, Old Navy / The GAP, Inc., 08/1997, 04/2001, Grew a portfolio of successful businesses: developed sales strategies and performance goals to achieve each store’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges. In charge of recruiting, training, motivating and developing the store teams for the Region. Developed the operating budget for the Region which included the inventory leveling, expenses and staff salaries., Reduced Staff turnover by 25%., Surpassed Region’s sales goals by at least 50% 3 years-in-a-row., Reduced inventory shrink by 33%., Received the Award for Operational Excellence 1998, 1999., Awarded Regional Manager of the Year: 1999, 2000.
• National Retail Training Manager, OshKosh B'Gosh, 05/1996, 08/1997, Researched, designed, implemented, and facilitated a company-wide Employee Sales Training Program., Increased company sales by 50%., Reduced employee turn-over by 40%.
• Region Manager, OshKosh B'Gosh, 08/1993, 05/1996, Provided leadership and guidance to stores in order to ensure that Region sales and profit goals were achieved while meeting Customer Service goals. Responsible for recruiting, training and developing store management teams. Developed the operating budget to include open-to-buy, expenses, and staff salaries., Surpassed Region’s sales, profit and shrink goals: 1994, 1995., Awarded Region Manager of the Year: 1994, 1995., Received the Ace Award for the Region with the highest % below budget: 1994, 1995., Reduced excess inventory levels by 75% via effective demand forecasting and inventory optimization techniques., Analyzed sales data and customer feedback to identify trending products leading to a 40% boost in sales of high-demand items., Redesigned procurement workflows which boosted efficiency by 84% within 12 months of employment., Designed eye-catching in-store displays that boosted foot traffic and sales by 65% for the entire Region in the first 12 months., Negotiated terms with over 30 suppliers, analyzed pricing strategies and identified cost-saving opportunities to improve gross margins by 30% YOY.

• Store Management
• Retail Operations
• Customer Service
• P&L Management
• Payroll Administration
• Communication Skills
• Service Oriented
• Financial Reporting
• Team Building
• Bookkeeping
• Leadership
• Sales Training
• Strategic Planning
• Goal Setting
• Inventory Controls
• Merchandising
• Marketing Strategy
• Forecasting
• Trend Analysis
• Merchandise Buying
• Purchasing Negotiations
• Contract Negotiation
• Sourcing
• Business-to-Business
• Purchase Management
• Procurement
• Logistics Management
• Merchandise Planning

• MS Office Suite Trained and Certified
• Lean Six Sigma
• Master Retail Trainer Certified
• D&AD Awards - White Pencil Award winner
• Graphis International Award winner
• HOW International Design Award winner
• AMVETS National Design Award winner

• Santiago Hernández, Former Employee, SitusAMC, Processor III, shernan77@hotmail.com, 303-522-1507
• Ashley Ottaviano, Former Employee, Pivot Lending, COO, aottaviano@pivotlending.com, 303-887-8013
• Sylbia JY Choi, Former Employee, State of Colorado, Clerk, sylbiachoi@hotmail.com, 720-840-9068