Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Brett Simino

Phoenix,AZ

Summary

Dynamic banquet server with proven expertise at Scottsdale Hilton and Villas, excelling in customer service and teamwork. Recognized for enhancing guest experiences through efficient food service and timely problem resolution. Adept at managing high-pressure situations while maintaining a positive atmosphere, contributing to memorable events and high customer satisfaction scores.

Overview

20
20
years of professional experience

Work History

Banquet Server

Scottsdale Hilton and Villas
11.2023 - Current
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Arranged linens and table settings according to seating plan and event theme.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Answered guest questions about event plans and food service choices.
  • Responded to guest inquiries and requests promptly and courteously.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
  • Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
  • Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
  • Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
  • Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
  • Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
  • Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
  • Supported successful execution of themed events, customizing service approach to match event style.
  • Enhanced event efficiency by setting up banquet halls according to precise event specifications.
  • Fostered positive dining atmosphere, engaging with guests to enhance their event experience.
  • Facilitated seamless communication between event planners and catering team, ensuring all needs were met.
  • Collaborated effectively with kitchen staff to ensure timely delivery of courses to guests.
  • Delivered exceptional guest experiences with attentive table service during large-scale events.
  • Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
  • Elevated guest dining experience, recommending beverage pairings based on menu selections.
  • Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.
  • Contributed to achieving high customer satisfaction scores through prompt and courteous service.
  • Streamlined banquet setup processes, reducing preparation time for events.
  • Improved service delivery, swiftly adapting setups for special requests or last-minute changes from event planners.
  • Minimized service disruptions, quickly addressing and correcting any setup or service errors.
  • Bolstered team morale and efficiency by assisting in training new banquet servers, sharing best practices and tips.
  • Enhanced table presentation, arranging settings in alignment with event themes and specifications.
  • Maintained cleanliness and organization of service area, ensuring welcoming environment for guests.
  • Optimized inventory management, reducing waste by accurately tracking and reporting usage of supplies.
  • Contributed to memorable wedding receptions, attentively serving bridal parties and guests with personalized care.
  • Increased guest satisfaction, professionally addressing and resolving any service-related issues swiftly.
  • Ensured safety protocols were strictly followed, minimizing accidents during events.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Inspected dishes and utensils for cleanliness.
  • Served meals to customers according to established guidelines.

Banquet Server

Phoenician Resort
06.2018 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Banquet Server

Fairmont Scottsdale Princess
01.2006 - 07.2018
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Maintained clean and safe work environment.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Replenished condiments and other supplies at tables and service bars.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Assessed meal preparation to check creation of special orders and cooking procedures.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Increased sales significantly by upselling higher-end products to customers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Monitored staff money handling for suspicious behaviors like card skimming.
  • Processed customer payments to accurately record transactions.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Arranged linens and table settings according to seating plan and event theme.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Answered guest questions about event plans and food service choices.
  • Responded to guest inquiries and requests promptly and courteously.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
  • Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
  • Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
  • Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
  • Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
  • Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
  • Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
  • Supported successful execution of themed events, customizing service approach to match event style.
  • Enhanced event efficiency by setting up banquet halls according to precise event specifications.
  • Fostered positive dining atmosphere, engaging with guests to enhance their event experience.

Education

N/a - Spanish

Phoenix College

General -

Waterford High School
Waterford, CT
06.1993

Skills

  • Strong teamwork
  • Time management
  • Customer service
  • Food service

Accomplishments

At the Fairmont Scottsdale, our director used me to create a brand new department in order to enhance our service for the guest. We were able to change our service and make it more efficient and easier for all staff to to make more gratuity and become quicker and efficient at the job.

Timeline

Banquet Server

Scottsdale Hilton and Villas
11.2023 - Current

Banquet Server

Phoenician Resort
06.2018 - Current

Banquet Server

Fairmont Scottsdale Princess
01.2006 - 07.2018

N/a - Spanish

Phoenix College

General -

Waterford High School

Similar Profiles

CREATE PROFILE
Brett Simino