Brett Simpson

• Independent options/securities trader aggressively selling volatility and harvesting theta decay through covered call strategies on, attempting to capitalize on premium-rich opportunities in turbulent markets
• Dynamically adjusting positions by using volatility spikes, net premium, investor sentiment, option flows, quantitative analysis and other tools to stay ahead of the curve
• These strategies have lead to strong performance beating the S&P 500 by more than 300% since May 2024

Senior Risk Operations Manager
(January 2022-April 2024)

• Led a team of 10-20 direct reports, achieving industry-leading metrics in loss prevention while minimizing false positives
• Maintained relationships with Bolt's fraud clients and reviewed performance, customer experience, product requests, and any other fraud related issues in person and over Zoom
• Acted as a liaison between customer support and customer success teams to refine risk policies based on customer feedback and support interactions
• Maintained industry leading loss rates during my entire time as team lead/senior team lead

Risk Operations Lead
(January 2019-January 2022)

• Developed and implemented risk management tools, both internal and customer-facing, significantly enhancing fraud detection and prevention capabilities
• Collaborated closely with product, eng, customer support, and data analysis teams to create these improved experiences
• Handled all of the teams recruiting efforts, performance management, training and onboarding, offsites, customer relationships, budgeting and tooling
• Oversaw all key performance indicators (KPIs), setting performance goals, and managing the team budget to align with strategic objective

Senior Risk Analyst
(August 2018-January 2019)

• Became the highest ranked member of the team below my manager due to consistently high performance, attention to detail, and commitment to the company

Risk Analyst
(October 2017-July 2018)

• Was made a full time analyst shortly after joining the company

Contractor
(August 2017-October 2017)

• Joined as a contractor initially when the company was about 14 people in total

• Respond to customer queries via email, phone, chat, or social media platforms
• Guide customers through basic troubleshooting steps for common product or service issues
• Assist with order placement, tracking, modifications, and fraudulent order cancellations
• Had the top satisfaction rating of 99% among seasonal workers that year