Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Personal Information
References
Timeline
Generic

BRETT STEVENS

Mobile,AL

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. I have worked in the insurance industry for 4 years now and I am skilled with Xactimate.

Overview

10
10
years of professional experience

Work History

Claims Adjuster

Pilot Catastrophe services
03.2021 - 11.2023
  • My Primary role was to assist insureds with there claims that were filed
  • I have worked for several carries during my time and have a deep perspective on insurance and policies
  • I have worked in this field for 3years now going on 4 and am always looking for opportunities to expand my knowledge and skill in this field
  • I currently hold 25 licenses including all the major hurricane states
  • I look forward to all insurance opportunities that may come for this field
  • I look forward to your consideration and let's have a great storm season

Production Technician

Michelin Ardmore Manufacturing
08.2018 - 04.2020
  • Performed setup of production equipment to establish optimal performance.
  • Moved Rubber from storage zone to production floor
  • Operated forklift
  • Kept up with production schedules

Server Shift Leader

Vinos Italian Kitchen
02.2017 - 05.2018
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.

Route Sales Representative

Miller Of Denton
09.2016 - 01.2017
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Collaborated with customers to identify needs and provided catered solutions
  • Boosted revenues by upselling and cross-selling products to new and established customers.

Customer Service Representative

Alorica
01.2015 - 08.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Grocery Sacker

Sonny's Grocery
02.2014 - 05.2015
  • Contributed to a positive work environment through proactive communication and collaboration with colleagues.
  • Streamlined customer transactions by assisting cashiers with bagging during peak hours.
  • Improved customer satisfaction by consistently providing friendly and efficient bagging services.
  • Maintained cart cleanliness with regular sanitization measures, promoting health and safety standards within the store.
  • Supported team members in stocking shelves, ensuring product visibility and accessibility for shoppers.
  • Assisted in maintaining a clean and well-organized store environment for a positive shopping experience.

Education

High School Diploma -

Atoka High School
Atoka, Oklahoma
05.2014

Skills

  • Claims Investigation
  • Highly motivated
  • Claims Processing
  • Advanced oral and written communication skills
  • Casualty and property loss
  • Insurance policy coverage knowledge
  • Critical Thinking
  • Computer Skills
  • Claims adjustment
  • Claims
  • Claims Evaluation
  • Time Management
  • Customer Service
  • Physical Strength
  • Material Handling
  • Repetitive Work
  • Truck loading and unloading
  • Carrying heavy loads
  • Hand-Eye Coordination
  • AL Driver's License
  • Forklift Operation
  • Forklift Operator Certification
  • Loading and unloading
  • Shipping and receiving
  • Warehouse Operations
  • General laborer
  • Teamwork and Collaboration
  • Materials Transport
  • Stock Rotation
  • Pallet Construction
  • Documentation

Leadership Experience

I have been a lead server and leader in several of the jobs that I have held, I have always believed that leadership is not a rank but a responsibility to look after the person to the left and right of you. I live my life by that principal

Communication Skills

I have competed and won several awards in professional public speaking, worked multiple years of my life in the customer service industry and assisted may insureds with there claim needs over the phone

Personal Information

Title: INDPENDENT ADJUSTER

References

Available upon request

Timeline

Claims Adjuster

Pilot Catastrophe services
03.2021 - 11.2023

Production Technician

Michelin Ardmore Manufacturing
08.2018 - 04.2020

Server Shift Leader

Vinos Italian Kitchen
02.2017 - 05.2018

Route Sales Representative

Miller Of Denton
09.2016 - 01.2017

Customer Service Representative

Alorica
01.2015 - 08.2016

Grocery Sacker

Sonny's Grocery
02.2014 - 05.2015

High School Diploma -

Atoka High School

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BRETT STEVENS