Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brett Sullivan

Hernando,MS

Summary

Experienced Director of Hospitality, successful at reducing costs, increasing productivity and maximizing customer satisfaction. Experience with opening a water park resort, several food venues and Facilitation of capital projects from minor to major in scope. Exceptional leader with strong communication and conflict resolution abilities. Seventeen years of progressive leadership experience.

Overview

16
16
years of professional experience

Work History

Director of Hospitality / Director of Hotel

Hollywood, Resorts And 1st Jackpot Casino Tunica
Tunica, MS
10.2017 - Current
  • Oversee hotel (694 rooms), food and beverage (8 venues), EVS (3), regional call center (3), group and bus sales, valet (5), retail (3) and wardrobe operations (3).
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. Revamped our departmental internal shop program in unison with our customer service committees.
  • Maintained energy and enthusiasm in fast-paced environment through employee engagement.
  • Monitor and adjust departmental action plans based on Key Volume Indicators. Improvement in labor efficiencies, cost of goods, cash sales, average guest check and Room ADR.
  • Responsible for building and executing departmental annual budgeting and capital projects such as hotel front desk redesign, carpet and wall covering replacements, kitchen equipment replacement and Coffee shop build out.
  • Established revamped regional service committee. Have shown steady growth year over year with overall customer service scores and surveys.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Enhanced sales by promoting low cost products and assisting with creative menu selections
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
  • Designed modern employee recognition program which boosted productivity and improved morale.

Director of Hotel Operations

Hollywood Casino At Charles Town Races
Charles Town, WV
12.2013 - 10.2017
  • Oversee hotel (153 rooms), valet (1) and transportation departments (1).
  • Oversee, plan and execute 4-year complete hotel renovation. Wall coverings, carpeting, FF&E
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. Continued growth in hotel and Valet service scores.
  • Maintained energy and enthusiasm in fast-paced environment through employee engagement.
  • Year over year improvement in occupancy percentage, RevPar and cost of sales.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
  • Oversaw day-to-day operations of 153-room hotel with staff of 40 employees

General Manager /Assistant General Manager

Grizzly Jacks Grand Bear Resort
Utica, IL
02.2006 - 12.2013
  • Key part of Resort opening team.
  • Oversaw all resort operations at indoor water park and amusement park resort.
  • Assist in staffing, planning, organizing, leading and controlling.
  • Financial management including budgeting, capital projects, forecasting and expense controlling.
  • Ensure product quality standards are met.
  • Develop revenue management strategies and sales initiatives.
  • Assist in management of 2 home owner associations.
  • Designed and opened 7 food venues from build out, menu, recipes and standards.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Identified trends in customer marketplaces to develop valuable solutions

Education

Bachelor of Science - Hospitality

Western Illinois University
Macomb, IL

Skills

  • Strategic Planning
  • Budgeting
  • Cost controls
  • Workflow planning
  • Safe food handling
  • Organization and Time management
  • Leadership
  • Verbal and written communication
  • Good listening skills
  • Adaptability
  • Recipes and menu planning
  • Analytical and Critical Thinking
  • Planning and Coordination
  • Problem-Solving
  • Team building

Timeline

Director of Hospitality / Director of Hotel

Hollywood, Resorts And 1st Jackpot Casino Tunica
10.2017 - Current

Director of Hotel Operations

Hollywood Casino At Charles Town Races
12.2013 - 10.2017

General Manager /Assistant General Manager

Grizzly Jacks Grand Bear Resort
02.2006 - 12.2013

Bachelor of Science - Hospitality

Western Illinois University

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