BRETT THOMPSON
Sales
Palm Desert,CA
Summary
Sales and customer success professional with a proven record at Apple, achieving a 25% sales increase through effective solution selling and strong relationship management. Expertise in CRM software and conflict resolution enhances client retention and satisfaction. Consistently exceeds performance metrics in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Sales Associate
Vuori
10.2024 - Current
- Delivered exceptional customer service by building genuine connections and offering personalized product recommendations in a fast-paced retail environment, consistently exceeding sales goals and KPIs.
- Maintained a visually compelling store environment through effective merchandising, restocking, and upholding brand presentation standards, contributing to a positive store culture.
- Assisted in new product launches and in-store events, driving traffic and elevating brand engagement, resulting in increased customer satisfaction and sales.
- Collaborated with team members to meet daily sales goals and objectives.
- Trained new team members in cash register operation, stock procedures, and customer services.
Customer Success Specialist
Automated Telecom
02.2024 - 02.2025
- Engaged with clients to tailor telecommunications solutions, improving client relationships and satisfaction, resulting in a 40% increase in client retention rates.
- Utilized CRM tools to manage client interactions, enhancing client satisfaction and streamlining communication processes.
- Collaborated with clients to identify and address specific business needs, leading to a 50% improvement in customer satisfaction scores.
Client Services Technical Support Specialist
Simpler Trading
02.2022 - 08.2022
- Acted as the initial point of contact for client support inquiries related to sales, billing, and software, for a leading provider in financial trading education, consistently surpassing daily closure targets.
- Achieved rapid response times, boosting customer satisfaction by 30%, through effective issue resolution and prompt service.
- Contributed to enhanced client satisfaction preventing client cancellations, resulting in a 20% increase in client retention rates.
Product Specialist
Apple
09.2019 - 02.2022
- Guided customer interactions for Apple products and services, consistently leading the store in sales and customer service metrics among part-time team members, resulting in a 25% increase in sales, and top-5 NPS scores in Southern California's Market Team 9.
- Created and nurtured customer relationships, guiding them through every step of the customer journey, from entering the store to exiting as new and/or improved Apple product owners and promoters.
- Adapted to a remote sales and customer service model during COVID-19 shutdowns, maintaining high customer engagement and support, and achieving a 90% NPS score as a team in Southern California's Market Team 9.
Management Trainee
Enterprise Rent-A-Car
03.2018 - 09.2018
- Managed daily operations of rental vehicle fleet and ensured availability.
- Analyzed rental trends to optimize fleet management and resource allocation.
- Facilitated vehicle inspections and maintained quality control standards.
- Resolved customer issues efficiently to build loyalty.
- Developed and implemented strategies to improve customer service experience.
- Collaborated with senior management to ensure successful implementation of projects.
- Managed daily operations and served as the primary point of contact for customers at three upscale resort branches in Hawaii, ensuring smooth and efficient service delivery.
- Surpassed targets with a 51% sale rate of Damage Waiver supplemental coverage, well above the company goal of 40%, demonstrating strong sales and customer engagement skills.
Education
Bachelor of Science - Accounting
Grand Canyon University
Phoenix, AZ04-2017
Skills
- Sales & Customer Success
- Solution Selling
- Customer Relationship Management
- Stakeholder Engagement
- Strategic Planning
- Sales Cycle Management
- Client Onboarding
- Conflict Resolution
- SaaS
- B2B & B2C
- CRM software
- Retention strategies
- Technical support
- Upselling
- Rapport Building
Timeline
Sales Associate
Vuori
10.2024 - Current
Customer Success Specialist
Automated Telecom
02.2024 - 02.2025
Client Services Technical Support Specialist
Simpler Trading
02.2022 - 08.2022
Product Specialist
Apple
09.2019 - 02.2022
Management Trainee
Enterprise Rent-A-Car
03.2018 - 09.2018
Bachelor of Science - Accounting
Grand Canyon University