Motivated business professional bringing 6 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Overview
22
22
years of professional experience
Work History
Business Owner/Operator
Superior Recon Services
01.2018 - 12.2022
Oversaw end-to-end business processes to maintain proficiency and profitability.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Kept all building areas and equipment functional and well-organized to promote business performance.
Monitored staff performance, providing final-say assessment over inquiries.
Employed prompt decision-making and in-depth research to resolve issues.
Fostered CRM initiatives by promoting an environment of interpersonal communication and customer service.
Prepared bank deposits and handled business sales, returns, and transaction reports.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Area Manager of Operations
Dealer Reconditioning Services
01.2007 - 12.2017
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
Enforced compliance with local, state, and federal regulations and company standards.
Collaborated with cross-functional teams to align operations with corporate objectives.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Led weekly meetings with regional staff to review progress, address challenges, and drive timely task completion.
Developed processes to save on costs and prevent losses.
Devised and executed training plans for new and existing staff to support competency and compliance.
Introduced new methods, practices, and systems to reduce turnaround time.
Traveled to over 11 locations per week to manage each store and perform reviews of individual managers and employees.
Built and maintained relationships with local vendors, suppliers, and partners to maximize supply chain management.
Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Spearheaded operational procedures and processes to improve efficiency and optimize operations.
Analyzed market trends and customer feedback to develop new strategies for improving operations.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
Launched staff engagement, gender diversity, and cultural programs in addition to a robust reporting tool that increased operational quality.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Helper
Tailor Made Counter Tops
05.2001 - 12.2006
Followed supervisor instructions to complete tasks on time.
Performed manual labor and random jobs to help teams accomplish goals.
Cleaned and straightened work areas to maximize productivity and safety.
Maintained work areas by cleaning and straightening them for maximum productivity and safety.
Achieved licensing in 21 states by completing Agent/Broker licensing with accuracy and efficiency.
Supervised a team of 71 staff members.
Resolved product issues through consumer testing.
Hunting, Fishing, Racing with my kids
Circle track racing has been a family hobby since I was born, dating back to my great-grandfather! My dad and I have raced in the southern region of Texas, Oklahoma, Louisiana, Arkansas, and as far North as Spring Valley, Minnesota. We have consecutive championships most recently 7-time back-to-back series champions from 2015-2022. Since my 3rd child was born in February 2021 we have since slowed down our traveling and raced more locally and picked up more fishing, and hunting with my 8 year old and 2 year old!