BRETT WENGER
Windsor,ME
Summary
Experienced Director of Operations with a track record of driving organizational growth and efficiency. Skilled in strategic planning, team leadership, and process improvement. Proven ability to deliver results and exceed targets. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel, and developing tactical plans to meet strategic goals. Proven leader with a significant background in business and restaurant management. Experienced Director of Operations proficient in managing Restaurant operations with exceptional team supervision, project coordination, and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in restaurant management.
Overview
10
10
years of professional experience
Work History
Director of Operations
Rolling Smoke BBQ
02.2018 - Current
- Set up new hire orientation and provide training programs to all managers on restaurant processes.
- Supervise all restaurant activities and ensure that all stores meet the company's high standards to increase sales and operating profits.
- Utilize my people skills in a customer-centered company.
- Maintain optimal levels of inventory while providing regular metrics and analysis to maximize efficiency. Ensure exceptional service while controlling costs, including labor, improving service levels, and achieving financial targets.
- Maximize sales by providing exemplary service.
- Acquire training and conduct weekly follow-ups with new staff hires.
- Prepare estimates of all food and beverage costs and assist in the purchasing of all required supplies.
- Collaborated with graphic designers and co-packers to develop brand identity, packaging design, and marketing materials
- Ensure compliance with all safety and security procedures and design strategies to protect all employees and customers to ensure their safety.
- Improve the performance of all service staff and schedule and evaluate all restaurant operations to ensure all guests receive the highest quality of service.
- Develop a BBQ School to teach customers the ins and outs of barbecue.
- Managed daily operations, optimizing efficiency and productivity across all departments.
- Implemented new processes to streamline workflow and improve overall performance.
- Oversaw budgeting, forecasting, and cost control measures for operational success.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
Director of Operation
The Juniper Pig
08.2016 - 02.2018
- Demonstrated excellent ability in handling diverse customer service tasks for farmers, chefs, and purveyors.
- Resolved customer issues promptly and effectively.
- Set up and wrote a HACCP plan and trained employees.
- Worked with contractors and architects to review blueprints during the building process.
- Demonstrated proficiency in telephone, computer, and client relations within a high-volume environment.
- Calmed upset or angry customers, researched, and rapidly solved problems, rebuilt client trust to prevent the loss of key customers.
- Set up point of sale and trained employees.
- Developed promotions and sales strategies throughout the year.
- Managed hiring, staffing, and development of sizable project teams.
- Ensured that our team is managing processes and projects excellently, meeting internal and external KPI expectations.
- Identified areas for process improvement and efficiency gains, and scoped new processes when needed.
- Oversaw budget planning and implementation to ensure financial efficiency and profitability.
- Developed and implemented strategies to streamline processes and improve operational effectiveness.
- Led cross-functional teams to successfully launch new projects and initiatives on time.
- Skilled in project management, vendor relations, and ensuring compliance with industry regulations.
General Manager
Cowboy Star Butcher Shop
03.2014 - 06.2016
- Worked with both farmers and chefs to bring in the highest quality meat
- Regularly met or exceeded sales goals by running specials based off the time of year
- Drove business by using field research and market analysis of locals in the area
- Maintain timely, detailed, and accurate records of client interactions
- Provide customer service by reviewing menus and specials
- Expertise in managing and developing high-performing teams to deliver exceptional customer service.
- Strong knowledge of food and beverage trends, menu development, and inventory management.
- Skilled in creating and executing successful marketing and promotional campaigns to drive business growth.
- Proven track record of increasing revenue and decreasing costs in restaurant operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
BUSINESS/CULINARY ARTS -
Johnson County Community College
Overland Park, Kansas01.2013
Skills
- Set up new hire orientation and provide training programs to all managers on restaurant processes
- Supervise all restaurant activities and ensure that all stores meet the company's high standards to increase sales and operating profits
- Utilize my people skills in a customer-centered company
- Maintain optimal levels of inventory while providing regular metrics and analysis to maximize efficiency Ensure exceptional service while controlling costs, including labor, improving service levels, and achieving financial targets
- Acquire training and conduct weekly follow-ups with new staff hires
- Prepare estimates of all food and beverage costs and assist in the purchasing of all required supplies
- Collaborated with graphic designers and co-packers to develop brand identity, packaging design, and marketing materials
- Ensure compliance with all safety and security procedures and design strategies to protect all employees and customers to ensure their safety
- Improve the performance of all service staff and schedule and evaluate all restaurant operations to ensure all guests receive the highest quality of service
- Managed daily operations, optimizing efficiency and productivity across all departments
- Implemented new processes to streamline workflow and improve overall performance
- Oversaw budgeting, forecasting, and cost control measures for operational success
- Demonstrated excellent ability in handling diverse customer service tasks for farmers, chefs, and purveyors
- Resolved customer issues promptly and effectively
- Worked with contractors and architects to review blueprints during the building process
- Demonstrated proficiency in telephone, computer, and client relations within a high-volume environment
- Developed promotions and sales strategies throughout the year
- Managed hiring, staffing, and development of sizable project teams
- Ensured that our team is managing processes and projects excellently, meeting internal and external KPI expectations
- Identified areas for process improvement and efficiency gains, and scoped new processes when needed
- Oversaw budget planning and implementation to ensure financial efficiency and profitability
- Developed and implemented strategies to streamline processes and improve operational effectiveness
- Led cross-functional teams to successfully launch new projects and initiatives on time
- Skilled in project management, vendor relations, and ensuring compliance with industry regulations
- Worked with both farmers and chefs to bring in the highest quality meat
- Regularly met or exceeded sales goals by running specials based off the time of year
- Drove business by using field research and market analysis of locals in the area
- Maintain timely, detailed, and accurate records of client interactions
- Provide customer service by reviewing menus and specials
- Expertise in managing and developing high-performing teams to deliver exceptional customer service
- Strong knowledge of food and beverage trends, menu development, and inventory management
- Skilled in creating and executing successful marketing and promotional campaigns to drive business growth
- Proven track record of increasing revenue and decreasing costs in restaurant operations
Personal Information
Title: Director of operations
Timeline
Director of Operations
Rolling Smoke BBQ
02.2018 - Current
Director of Operation
The Juniper Pig
08.2016 - 02.2018
General Manager
Cowboy Star Butcher Shop
03.2014 - 06.2016
BUSINESS/CULINARY ARTS -
Johnson County Community College
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