Brett Winterbower
Medford,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Wildlife Hotline Operator
Wildlife Center Of Long Island
07.2023 - Current
- Responsively answer wildlife hotline, offering expert guidance to callers concerning injured or ailing wildlife.
- Managed approximately 60 incoming calls and emails per day during busy season.
- Methodically document all information using detailed spreadsheets.
- Assess and strategize optimal care plan for each animal reported.
- Facilitate intake of sick or injured wildlife into the specialized hospital for comprehensive rehabilitation.
- Provide compassionate care by skillfully handling and assisting in veterinary examinations for animals in care.
- Efficiently manage volunteer database while skillfully coordinating efforts of dedicated volunteers.
- Crafting comprehensive patient medical charts and organizing their systematic filing upon completion to ensure efficient record-keeping and streamlined accessibility.
Receptionist
Long Island Veterinary Specialists
09.2022 - 06.2023
- Performed reception duties by promptly responding to incoming calls, managing messages, and providing assistance to visitors.
- Proactively communicated with clients, addressing their inquiries and concerns effectively.
- Managing patient check-ins and check-outs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Sales Associate
Quality Drug Corporation
07.2021 - 08.2022
- Providing excellent customer service and sales as well as going above and beyond to meet customers needs.
- Expertly assisted customers in their shopping needs.
- Professionally gift wrapping customer purchases and tailoring design to their wishes.
- Merchandising store based on each upcoming holiday and event.
- Accurately handled cash and balancing tills.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Animal Care Volunteer
Pacific Marine Mammal Center
04.2021 - 08.2022
- Enhanced animal well-being by providing daily care, including feeding, cleaning enclosures and pools.
- Rescue injured and sick pinnipeds and bring them back to the hospital safely using company rescue trucks.
- Restrained pinniped patients for intake exams, tube feedings, and release exams.
- Developed strong relationships with fellow volunteers, working together as a team to ensure optimal animal care standards were met consistently.
- Ensured a safe environment for both animals and visitors by adhering to strict safety protocols.
Animal Care Volunteer
Wetlands And Wildlife Care Center
06.2021 - 02.2022
- Administer daily feedings to animals in care, prepped food, washed dishes, cleaned and put laundry away.
- Carefully restrained animals for medical treatment including shorebirds, waterfowl, and mammals.
- Worked as a team with fellow volunteers to ensure all enclosures were cleaned and sanitized.
- Provided enrichment to animal enclosures to ensure animals feel as if they are still in nature.
Shift Leader
Walgreen's
07.2019 - 07.2021
- Open and close the store.
- Handle daily duties such as balancing tills, inventory control, stocking, checking in and handling vendors, issuing returns and exchanges.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Assistant Manager
Quality Drug Corporation
11.2014 - 07.2019
- Opening and closing store, cash handling and balancing tills.
- Providing excellent customer service and sales.
- Worked closely with owners to bring in new items as well as merchandising.
- Inventory control specialized in over the counter pharmacy products.
- Cross trained in pharmacy to provide quick and easy experience for our patients.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Key Holder
Heavenly Couture
01.2013 - 12.2013
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
Education
Bachelor of Science - Zoology
Oregon State University
Online05.2026
Master of Science - Marine Science
Orange Coast College
Costa Mesa, CA05.2023
Skills
- Volunteer Management
- Training & Development
- POS (10 years)
- Inventory Control
- Cash Handling
- Management
- Retail Sales
- Merchandising
- Shift Management
- Store Management Experience
- Leadership
- Animal Restraint
- Animal Care
- Animal Handling
- Front Desk
Timeline
Wildlife Hotline Operator
Wildlife Center Of Long Island
07.2023 - Current
Receptionist
Long Island Veterinary Specialists
09.2022 - 06.2023
Sales Associate
Quality Drug Corporation
07.2021 - 08.2022
Animal Care Volunteer
Wetlands And Wildlife Care Center
06.2021 - 02.2022
Animal Care Volunteer
Pacific Marine Mammal Center
04.2021 - 08.2022
Shift Leader
Walgreen's
07.2019 - 07.2021
Assistant Manager
Quality Drug Corporation
11.2014 - 07.2019
Key Holder
Heavenly Couture
01.2013 - 12.2013
Bachelor of Science - Zoology
Oregon State University
Master of Science - Marine Science
Orange Coast College
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