Brett Baraquil
Sacramento,CA
Summary
An experienced Field Service Engineer with a solid foundation in hardware, software, and optical instruments. Known for strong interpersonal and customer service skills, building effective client relationships and working well within teams. Quickly adapts to new optical equipment and adjusts to meet diverse customer needs. Flexible and results-driven, with a commitment to maintaining high technical performance standards across all projects.
Overview
20
20
years of professional experience
Work History
Field Service Engineer/Technical Support
Advancing Eyecare
01.2019 - 06.2024
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Mechanical service and preventative maintenance
- Calibration and adjustment
- Installing and configuring hardware, software, and network products
- Customer operational training of Nidek
- Maintain personal inventory and tools
- Resolve customer service issues and inquiries
- Resolve customer technical issues
- Create and track customer issues and orders
- Create and revise customer service references and resources
- Utilize Great Plains, SalesForce CRM, Microsoft 360 Suite, Google Workspace, Team Viewer, Mitel Phone, and NUSO.
Premises Technician
AT&T
03.2016 - 10.2018
- Operation, troubleshooting, and installation of AT&T equipment in residential and commercial environments
- Installing and configuring hardware, software, and network products
- Customer operational training of equipment
- Maintain personal inventory and tools
- Resolve customer service issues and inquiries
- Resolve customer technical issues
- Create and track customer issues and orders
- Utilize telecom tools, networking tools, power-tools, hand tools, safety equipment and ladders up to 40'.
- Maintained a 100% customer service score for over a year
QA Software Engineer
Virtana
10.2014 - 10.2015
- Design, develop, and execute manual and automated tests
- Collaborate in design and code reviews to enhance the automation framework
- Communicate high-quality bug reports and follow-up to bring to successful closure
- Collaborate with the development team to replicate and prioritize debugging
- Analyze and triage test results with timely reporting of quality metrics
- Operation, troubleshooting, and installation of fiber network equipment
- Installing and configuring hardware, software, and network products
- Utilized Selenium, Python, Scripting, Virtualization, VMware, NetApp, Cisco, and Brocade.
- Responsible for testing several aspects of the product including Hardware, Software, User Interface, and Licensing.
- Manually executed over 1000 tests per test cycle.
Store Manager
Walgreens
08.2004 - 08.2014
- Build rapport with customers and patients
- Cultivate a culture of excellent customer service
- Analyze customer service trends and customer feedback to improve service metrics
- Supervise the day to day operation of the store and team efficacy
- Manage several merchandising projects concurrently
- Administer lost prevention programs and systems
- Observe inventory trends and processes to effectively manage inventory levels
- Maintain the stability and reputation of the store by complying with legal requirements
- Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Collaborate with the Pharmacy Manager to enhance patient experience
- Implement development plans for store and pharmacy employees to manage performance
- Hire, recruit, retain, and train team members
- Leverage team strengths to overcome challenges
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies
- Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Contribute to team effort by accomplishing related results as needed
- Practice interpersonal skills conducive to open dialogue between management and team members
- Facilitate team member discussions around key operational and engagement metrics
- Utilized AS400, Intercom Plus RX Software, Robotic Dispensary, POS, Surveillance, Security Measures, and Photo Finishing Equipment.
Education
A+ Certification -
CompTIA
11.2018
High School Diploma -
Santa Clara High School
09.1997
Skills
- Remote Support
- On-Site Support
- Troubleshooting and repair
- Equipment Installation
- Service Documentation
- System diagnostics
- Customer Service Management
- Equipment installation and repair
Timeline
Field Service Engineer/Technical Support
Advancing Eyecare
01.2019 - 06.2024
Premises Technician
AT&T
03.2016 - 10.2018
QA Software Engineer
Virtana
10.2014 - 10.2015
Store Manager
Walgreens
08.2004 - 08.2014
High School Diploma -
Santa Clara High School
A+ Certification -
CompTIA
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