Bree Van Dusen
Oklahoma City,OK
Summary
Proficient computer and typing professional with a solid management background. Demonstrated success in providing cash handling and cashier roles, with superior customer service. Has strong communication skills and telephone etiquette facilitate effective client engagement.
Overview
9
9
years of professional experience
Work History
Loans Specialist
Loyal Loans
Edmond, OK
07.2025 - Current
- Analyzed loan applications to assess creditworthiness and mitigate risk.
- Advised customers on suitable loan products based on financial needs and goals.
- Developed strategies for improving customer service experiences during the loan process.
Intake Specialist
Quintessa Marketing
Oklahoma City, OK
12.2024 - 07.2025
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Solution Specialist
Cricket Wireless
01.2024 - 12.2024
- Championed adoption of industry best practices within the organization, leading to improved efficiency and overall performance levels.
- Conducted comprehensive market research to identify emerging trends and incorporate them into innovative solutions for clients.
Shift Lead Manager
Consumer Attorney Marketing Group
03.2020 - 12.2023
- Displayed advanced typing skills exceeding 100 words per minute during client communications.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
Customer Service Representative
Answer Plus
03.2019 - 11.2019
- Setting appointments for lawyers and doctors offices that are closed for the day.
- Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
- Enhanced collaboration among healthcare team members for optimal patient care delivery.
Call Center Representative
American Answering Service
04.2017 - 05.2019
- Answering very high call volume calls in a timely manner as well as showing great customer service.
- Streamlined call flow processes for more efficient response times and increased productivity.
Education
High School Diploma - Diploma
Cimarron
Las VegasSkills
- Typing speed over 100 WPM
- Customer service excellence
- Team management
- Data analysis
- Cash handling
- Computer literacy
- Multitasking
- Phone etiquette
Timeline
Loans Specialist
Loyal Loans
07.2025 - Current
Intake Specialist
Quintessa Marketing
12.2024 - 07.2025
Solution Specialist
Cricket Wireless
01.2024 - 12.2024
Shift Lead Manager
Consumer Attorney Marketing Group
03.2020 - 12.2023
Customer Service Representative
Answer Plus
03.2019 - 11.2019
Call Center Representative
American Answering Service
04.2017 - 05.2019
High School Diploma - Diploma
Cimarron