Summary
Overview
Work History
Education
Skills
Timeline
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Brette Sleva

Sanford,FL

Summary

Professional with strong background in guest relations, adept at fostering positive experiences and resolving issues efficiently. Skilled in effective communication, conflict resolution, and hospitality management. Strong focus on teamwork and achieving results while adapting to changing needs. Known for reliability, empathy, and proactive approach to enhancing guest satisfaction.

Overview

13
13
years of professional experience

Work History

Server Trainer

Hollerbach's Willow Tree Cafe
04.2022 - Current
  • Mentored team members to improve service techniques and operational workflows.
  • Collaborated with management to refine training programs based on industry best practices.
  • Ensured adherence to health and safety regulations during training sessions.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.

Guest Relations Liaison

Conventions
06.2014 - Current
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Bartender Shift Manager

Chili's Bar and Grill
03.2012 - 07.2021
  • Resolved customer complaints promptly, maintaining positive dining experiences and repeat business.
  • Supervised daily bar operations, ensuring compliance with health and safety regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Behavioral Health Technician

Orlando Recovery Center
10.2015 - 10.2017
  • Provided direct care to patients, ensuring adherence to treatment plans and fostering a supportive environment.
  • Collaborated with multidisciplinary teams to develop individualized care plans tailored to each patient's needs.
  • Assisted in crisis intervention strategies, utilizing de-escalation techniques to manage challenging behaviors effectively.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.

Education

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL

Associate of Science - Psychology

Palm Beach State College
Lake Worth, FL

Skills

  • Hospitality industry
  • Brand representation
  • Data entry proficiency
  • Guest accommodations
  • Documentation and reporting
  • Financial transactions
  • Microsoft Excel expertise
  • Flexible schedule
  • Product sales
  • Emergency response
  • Event planning

Timeline

Server Trainer

Hollerbach's Willow Tree Cafe
04.2022 - Current

Behavioral Health Technician

Orlando Recovery Center
10.2015 - 10.2017

Guest Relations Liaison

Conventions
06.2014 - Current

Bartender Shift Manager

Chili's Bar and Grill
03.2012 - 07.2021

Bachelor of Science - Psychology

University of Central Florida

Associate of Science - Psychology

Palm Beach State College

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Brette Sleva