Excel
Brett J. Andersen
Senior Client Executive - Enterprise
Knoxville,TN
Summary
Results-oriented Client Executive with 10-year demonstrated record of achievement in exceeding sales goals. Knowledgeable and determined professional with 10-year history of success in Payment Processing sales. Prior management experience achieving performance goals. Repeatedly proven ability to balance the needs of the customer with the needs of the organization to deliver win-win resolutions to maintain and grow revenue.
Overview
2
2
Languages
4
4
years of post-secondary education
20
20
years of professional experience
Work History
Client Executive - Enterprise Public Sector
Elavon
Knoxville, TN
12.2016 - Current
- Maintained and managed existing accounts by performing proactive outreach and enhanced customer service.
- Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
- Assigned high-attrition risk accounts to restore relationship and maintain and grow existing revenue (City of Los Angeles, Commonwealth of Virginia, State of Texas)
- Responsible for maintaining and growing over $4million in Elavon revenue.
Customer Account Manager
Elavon
Knoxville, TN
04.2014 - 12.2016
- Provided support to book of SMB customers that included unmanaged base and former National accounts.
- Assisted with training newly hired CAM representatives as CAM Knoxville grew from 3 individuals to 22 individuals.
- Consistently achieved revenue targets for assigned book (Retention/Growth).
Client Support Specialist
Elavon
Knoxville, TN
10.2009 - 04.2014
- Supported Association Accounts without CE/RM support.
- Assisted with successful transition to new Tier 1 ECS support structure.
- Consistently recognized by Client Executives as preferred partner on accounts.
Service Supervisor
GEICO
Macon, MI
05.2008 - 10.2009
- Provided coaching support and feedback to team of more than 10 individuals.
- Demonstrated ability to improve performance results raising team standing from last to #3 in Macon office.
- Administered corrective action with appropriate documentation.
Service Representative
GEICO
Coralville, CA
06.2006 - 07.2008
- #1 Sales leader (all company) in Personal Umbrella Policies
- Participated in Goals Committee.
- Developed office Phone Lists.
- Earned performance bonus awards.
- Achieved Chairman’s Club.
Manager
Hy-Vee
Iowa City, IA
09.2001 - 06.2006
- Managed $10k weekly inventory of highly perishable product.
- Grew sales annualized 10% annually.
- Conducted training of new employees.
Education
Bachelor of Arts - International Relations, Asian Studies
Occidental College
Los Angeles 08.1997 - 05.2001
Skills
Account management
undefinedAccomplishments
Maintained over 100% annual rating as Enterprise Client Executive.
Software
Microsoft Office
Salesforce
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Client Executive - Enterprise Public Sector
Elavon
12.2016 - Current
Customer Account Manager
Elavon
04.2014 - 12.2016
Client Support Specialist
Elavon
10.2009 - 04.2014
Service Supervisor
GEICO
05.2008 - 10.2009
Service Representative
GEICO
06.2006 - 07.2008
Manager
Hy-Vee
09.2001 - 06.2006
Bachelor of Arts - International Relations, Asian Studies
Occidental College
08.1997 - 05.2001
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