BRETT M. LEVEILLE
New Orleans,LA
Summary
Knowledgeable Restaurant Consultant to Captain Server driven to revitalize restaurant operations with hands-on and proactive leadership. Analytical and detail-oriented professional with an in-depth understanding of front-end, back-end, and administrative functions. Prepared to bring 10 years of industry experience to a dynamic new role.
Overview
9
9
years of professional experience
Work History
Front Server
Link Restaurant Group (Herbsaint)
05.2023 - Current
- Increased repeat business through personalized attention given to each guest''s preferences and requests.
- Managed guest reservations effectively, ensuring smooth seating transitions during peak hours.
- Resolved customer complaints professionally and efficiently, resulting in increased customer retention.
- Facilitated excellent communication between back-of-house staff and front-of-house staff that resulted in seamless service flow.
Restuarant Consultant
Dine Right Consulting
12.2023 - Current
- Optimized floor plans for better workflow, enhancing table turnover rates and maximizing seating capacity.
- Collaborated with chefs to create new menu items that catered to evolving consumer tastes and preferences.
- Conducted in-depth competitor analysis, enabling clients to stay ahead of industry trends and maintain a competitive edge.
- Streamlined communication between kitchen staff, servers, and management to improve overall team cohesion.
- Updated business appearance, decor, social media accounts, and promotional strategies.
- Served as an ongoing resource for clients answering questions addressing concerns and providing guidance whenever needed.
Captain Waiter
Emerils Restaurants
05.2021 - 05.2023
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Completed restaurant opening and closing functions that included POS report generation.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed. Such as performing Sommelier and Floor Manager duties for the team.
- Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards.
Server and Event Manager
The Dakota
01.2017 - 05.2021
- Regularly attended events from funerals to weddings and supervised, though also took action where needed to ensure a smooth run of the event
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Trey Yuen Chinese Restaurant
01.2016 - 01.2019
- Started as a busser, moved to food runner, and moved to a Server position ahead of typical schedule due to my work ethic and business knowledge
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Some College (No Degree) - Economics And Political Science
University of Mississippi
Oxford, MSHigh School Diploma -
Mandeville High School (MHS)
Mandeville, LA2018
Skills
- Cleanliness
- Safe Food Handling
- Order Taking
- Phone Etiquette
- Team Management
- Reservation handling
- Table Setting
- Wine pairing knowledge
- Food and beverage expertise
- Basic accounting
- Guest Relations
- Team Supervision
- Service prioritization
- Conflict Management
- Event Planning
- Fine-dining expertise
- Food and beverage pairings
- Wine Knowledge
- Banquet Coordination
- Team Player
- Problem-Solving
- Attention to Detail
Community Service
- Water Relief Station for Gulf Coast Marathon - 3yrs
- Habitat for Humanity
- Vacation Bible School - Teen Helper - St. Timothy United Methodist Church
- Mandeville Lakefront Clean Sweep Program
- Various Other Service Programs
Timeline
Restuarant Consultant
Dine Right Consulting
12.2023 - Current
Front Server
Link Restaurant Group (Herbsaint)
05.2023 - Current
Captain Waiter
Emerils Restaurants
05.2021 - 05.2023
Server and Event Manager
The Dakota
01.2017 - 05.2021
Server
Trey Yuen Chinese Restaurant
01.2016 - 01.2019
Some College (No Degree) - Economics And Political Science
University of Mississippi
High School Diploma -
Mandeville High School (MHS)
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