Brettney Siebrecht
Turlock,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Elegant Bull
03.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Care Aide
Samaritan Village
07.2022 - 02.2024
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted residents with activities of daily living, promoting independence and dignity.
- Monitored vital signs and reported abnormalities to nursing staff, resulting in timely medical interventions..
- Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
- Administered medications according to prescribed schedules under nurse supervision, contributing to optimal treatment results.
Assistant Manager
Burger King
01.2015 - 06.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Waterford High School
05.2012
Skills
- Exceptional Customer Service
- People Person
- Works well with others and alone
- Multitasking
- Food Delivery
- Suggestive Selling
- Guest Engagement
- Daily Specials Memorization
- Food Running
- Safe Food Handling
- Cash Handling
- Ordering Procedures
Timeline
Care Aide
Samaritan Village
07.2022 - 02.2024
Server/Bartender
Elegant Bull
03.2020 - Current
Assistant Manager
Burger King
01.2015 - 06.2015
High School Diploma -
Waterford High School
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