Brett T. Ware

Information Technologies Coordinator -

• Reduced system vulnerabilities by identifying potential risks and implementing targeted cybersecurity measures.
• Implemented innovative solutions to improve overall productivity, leading to increased company revenue.
• Evaluated emerging technologies to determine potential benefits for the organization's long-term success.
• Supported organizational growth by scaling IT infrastructure in accordance with expanding needs and resources.
• Optimized system performance with regular maintenance and updates, ensuring minimal downtime for users.
• Installed new hardware and oversaw maintenance of existing hardware to provide support for users.
• Resolved wireless LAN and WAN connectivity issues to alleviate downtime.
• Resolved hardware failures by troubleshooting hard drives, diagnosing memory issues and checking power supply.

AHA CPR/First Aid Instructor -

• Mentored new instructors, providing support in curriculum implementation and classroom management techniques.
• Measured student performance using objective evaluation criteria aligned with national guidelines for effective CPR administration.
• Evaluated program effectiveness by analyzing participant feedback, making necessary adjustments to enhance course content and instructional methodologies as needed for optimal results.
• Streamlined the CPR certification process by implementing efficient scheduling and record-keeping procedures.
• Incorporated diverse teaching methods to accommodate various learning styles, improving overall comprehension levels among students.
• Promoted a safe learning environment by maintaining proper equipment maintenance, cleanliness, and usage protocols during practice sessions.
• Optimized class sizes to facilitate personalized instruction while maintaining accessibility for community members seeking certification or recertification opportunities.

Emergency Medical Technician -

• Provided life support services during medical emergencies on scene and en route to the hospital.
• Rapidly assessed whether life threatening criteria was present and took immediate action. Initiated plans of care based on patient assessments.
• Administered continuous and 12-lead electrocardiogram monitoring.
• Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws.
• Completed all mandatory education and training classes.
• Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.

• Maintained up-to-date knowledge of industry regulations, ensuring full compliance in all work performed.
• Managed inventory levels and ordered necessary supplies, ensuring availability of essential parts for timely completion of jobs.
• Increased client base by building strong relationships with customers and delivering exceptional service experiences.
• Fostered culture of safety, leading by example and influencing proactive safety measures
• Improved system efficiency by conducting regular maintenance on utility equipment and machinery.
• Increased customer satisfaction by addressing and resolving complaints and inquiries in timely and empathetic manner.
• Monitored utility systems for signs of malfunction, swiftly addressing any issues to maintain service quality.
• Demonstrated flexibility in adapting to changing priorities, assisting in emergency situations as needed while ensuring regular duties were still completed on time.
• Enhanced team efficiency by streamlining inventory management processes.

Emergency Communications Technologies Coordinator -

• Communicated with agency leads to maximize development efficiencies and resolve technology issues.
• Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
• Closely collaborated with project members to identify and quickly address problems.
• Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with agency growth.
• Played key role in on-going network design, reevaluation and optimization to keep pace with growth.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Oversaw development and implementation of improvements to support and network operations.

Public Safety Communications Training Coordinator -

• Developed and delivered APCO (Association of Public-Safety Communications Officials) certified training programs for telecommunications personnel, ensuring compliance with national standards.
• Created, updated, and maintained APCO training materials and curriculum to reflect the latest industry standards, technological advancements, and best practices.
• Managed the onboarding process for new hires, including initial training, assessments, and certification to ensure readiness for active duty.
• Conducted ongoing APCO training sessions and workshops for existing staff to ensure continuous professional development and compliance with evolving protocols.
• Monitored and evaluated the performance of trainees and seasoned personnel, providing feedback and additional training as needed to maintain high standards.
• Provided specialized training on the use and maintenance of telecommunications equipment and software.
• Worked closely with emergency services departments to align training programs with operational needs and objectives.

Public Safety Grant Coordinator -

• Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources.
• Collaborated with Emergency Manager to design annual grant award strategy as key component of organizational funding initiatives.
• Tracked in-process and previously submitted grant applications to obtain status updates.
• Researched appropriate funding sources such as government programs and private foundations.
• Developed impactful grant applications to enhance organization's potential for funding awards.
• Obtained pertinent organizational financial reports and other data to support grant applications and funding proposals.
• Interacted with internal partners and obtained detailed information about organization's mission and goals to form solid foundation for grant applications.

911 Telecommunicator -

• Served as the first point of contact for all requests for emergency response.
• Gathered critical information on emergency events to determine appropriate response. Provided invaluable resources and information to responding emergency service personnel.
• Rapidly assessed whether life threatening criteria was present and took immediate action.
• Interacted with patients, families, hospital staff and the general public.
• Maintained a state of readiness and alertness for all assignments.
• Retained accurate records of all emergent and non-emergent calls to the agency.

• As chief administrator, was responsible for the general supervision and direction of day-to-day operations of the E-911 Center. Responsible for all personnel actions including pre-employment testing, selection, hiring, suspension, demotion, promotion, layoff, recall, disciplinary actions, and termination of employees.
• Responded to inquires and complaints from the citizens and member agencies and attempts to resolve the issues to the satisfaction of all parties.
• Represented the agency at community forums, events, and on various local and state committees.
• Provided community information and education on the 911 system and appropriate use of same.
• Planed, organized and coordinated activities of the communications center to provide maximum services to the citizens within the service area.
• Disaster planning coordinator for the agency; directed the development and implementation of disaster response plans for the center.
• Served as the chief financial officer for the agency; planed the agency's budget; prepared and distributed required financial and statistical reports as required by state and federal authorities.
• Planned, organized, directed and evaluated the activities involved in a 911 Public Safety Answering Point (PSAP) and consolidated police, fire and emergency medical services communications dispatch center.
• Facilities management; coordinated maintenance activities, authorized repair/replacement of fixtures or equipment; prepares RFP's and RFQ's for professional services.
• Data and Technical services management; authorized and coordinated implementation of new technologies; authorized replacement or upgrade of all equipment including new phone systems, radios, computers, software programs, printers, voice recorders; coordinate training for new systems implementation.

• Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
• Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
• Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
• Increased accuracy in record-keeping through meticulous documentation of each call''s details and outcomes.
• Trained new telecommunicators on software systems, policies, and procedures for efficient integration into the team.
• Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
• Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
• Coordinated with law enforcement agencies during high-risk incidents for a successful resolution.
• Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
• Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.

• Continuously updated knowledge on industry advancements through participation in workshops, conferences, webinars, or other professional development opportunities related to the rescue field.
• Completed continuing education classes in firefighting, rescue and emergency services.
• Notified dispatchers of supply needs and to detail difficulties encountered.
• Extinguished residential, structural, woods and automobile fires with handheld tools and equipment.
• Patrolled burned areas to locate and eliminate hot spots.
• Prepared reports of fires, accidents and emergencies for accurate transfer of information.
• Presented fire safety presentations for Parsons schools and civic events.

• Business Management: Established and managed Pro Pond and Property, LLC, overseeing all aspects of business operations including financial management, marketing, and client relations.
• Developed and implemented business strategies to drive growth and ensure profitability.
  
• Service Delivery: Provided a range of property maintenance and pond management services, ensuring high-quality workmanship and customer satisfaction.
• Specialized in pond construction, maintenance, and landscaping, catering to both residential and commercial clients.
  
• Team Leadership: Recruited, trained, and supervised a team of skilled workers, fostering a collaborative and productive work environment.
• Delegated tasks and responsibilities effectively to ensure efficient and timely project completion.
  
• Client Relations: Built and maintained strong relationships with clients, addressing their needs and concerns promptly and professionally.
• Conducted consultations to understand client requirements and provide tailored solutions.
  
• Project Management: Managed multiple projects simultaneously, ensuring they were completed on time and within budget.
• Coordinated with suppliers, contractors, and other stakeholders to streamline operations and enhance service delivery.
  
• Quality Control: Implemented quality control measures to ensure all projects met the company’s high standards.
• Conducted regular inspections and assessments to identify areas for improvement and ensure compliance with industry standards.
  

• Spearheaded the adoption of advanced analytics tools within the organization, enabling data-driven decision making and increased competitive advantage.
• Developed a comprehensive IT strategy aligned with business objectives to support organizational growth and drive innovation.
• Streamlined IT operations by implementing efficient processes and automation tools, leading to reduced downtime and improved productivity.
• Led the migration of legacy systems to cloud-based infrastructure, resulting in increased scalability and ease of access for remote employees.
• Enhanced cybersecurity measures for the organization through regular system audits, vulnerability assessments, and employee training programs.
• Implemented an effective data backup and disaster recovery plan to minimize potential losses due to unforeseen events or security breaches.
• Ensured seamless network connectivity between offices in different locations through proper planning and deployment of robust infrastructure solutions.

• Fostered strong relationships with local community organizations to support health and safety initiatives, increasing public trust and engagement.
• Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
• Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
• Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
• Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
• Enhanced patient survival rates by promptly providing life-saving interventions during critical emergencies.
• Improved patient comfort and safety during transport with attentive care and communication, easing patient anxiety.

• Fostered strong relationships with local community organizations to support health and safety initiatives, increasing public trust and engagement.
• Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
• Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
• Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
• Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
• Enhanced patient survival rates by promptly providing life-saving interventions during critical emergencies.
• Improved patient comfort and safety during transport with attentive care and communication, easing patient anxiety.
• Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols.
• Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
• Coordinated with dispatch and other emergency services to optimize response times and resource allocation.