Breunna Managan
Irving,Texas
Summary
Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Sharp and energetic travel supervisor, successful at troubleshooting and handling customer support quickly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong communication and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Travel Agent
JPMorgan Chase
05.2022 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Generated reports on travel trends and customer feedback to inform business goals.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Lash Technician
The Nova Collection
06.2021 - Current
- Nova Collection is my personalized business and brand. I am currently building the brand which includes but not limited to: customized lash strips; lash extensions; lash books and more to come. This brand is all about self- care and transformation. They say beauty is pain, but I say COME GET TRANSFORMED, The NOVA Way!
- Utilized exceptional customer service skills throughout lash consultations and services.
- Demonstrated thorough knowledge of all salon products and services.
- Developed loyal following of clients by providing high-quality services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Increased drama of looks by completing lash lifts and tints for clients.
- Educated clients about products and self-maintenance for healthy lashes based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results..
- Created unique looks matching individual client preferences and budgets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Medical Assistant
Testosterone Centers of Texas
02.2018 - 11.2019
- Fast paced with scheduling, answering calls, verifying insurance.
- Recording medical information in patient’s chart.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Verified patient insurance coverage and collected required co-payments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant, Pharmacy Tech Trainee
Low T Center LLC
12.2018 - 07.2021
- Independent but, team-oriented fast paced work environment
- Lab work consists of consistent blood drawls, also transferring to Qualigen systems and followed with lab orders and results given to the PA
- Therapeutic phlebotomy, Home Sleep Studies, Lab Orders are all performed by back-office MA on duty
- Village Lane Apothecary:, transitioning OJT to Pharmacy Tech; typing, labeling, filling, packing and shipping; producing over 1500- 2500 testosterone (pre-filled syringe) orders per day.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Verified patient insurance coverage and collected required co-payments.
- Performed medical records management, including filing, organizing and scanning documents.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations..
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected co-payments or full payments from customers.
- Used Software to design training for Type employees and increase company retention and productivity rates Number%.
- Facilitated virtual, in-person and blended learning sessions.
- Built and maintained professional relationships with vendors and suppliers.
Medical Assistant PRN
DFW Infectious Disease
09.2017 - 12.2017
- This clinic specializes in all aspects of infectious diseases, including HIV, bone and joint infections and antibiotic infusion therapy
- Working under two doctors, most patients are referred from the hospital
- Also hands on with wound care, including cleaning, unwrapping, and bandaging
- Recording medical information in hospital database under the doctors’ guidance, requesting patients’ information for scheduling, tests, rehabilitation, medical referrals, and charts.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant PRN
Baylor Texas Oncology
08.2017 - 12.2017
- Sammons Cancer center assisting patients in CT and PT procedures
- Knowledge necessary regarding chemotherapy, radiation therapy, other vital services, diagnostic imaging, laboratory services, recording test results in the patient’s medical record.
Medical Assistant Front/Back Office
Modoma MedMassage
02.2017 - 07.2017
- A medical facility, where you assist patients for physical rehabilitation and therapy, medical massages, gym classes, workout events, hormone replacement, healthy habits, nutrition, and more
- The MA must assist PA with ALL: vitals; injections; hormone replacement; blood draws and any other in-office procedures, record medical information in the patient’s chart.
Host
Cheddars Casual Cafe
12.2009 - 08.2016
- Started as hostess, eventually promoted to server, to-go orders, and trainer
- Fast paced bar server, smiling, greeting and assisting customers with their service needs
- Multi- task worker, frequently assigned to waiting on large parties or groups for events.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Medical Assistant Front/ Back Office
Foundations Physicians Group
08.2015 - 06.2016
- Scheduling patient appointments, greet arriving patients, answer questions, provide necessary paperwork for medical records release, insurance coverage, direct to appropriate examination room, and instruct patients about pending medical procedures
- Answering and directing all call (phone and walk-in) procedures from incoming, scheduling, outgoing, further medical test, follow-up appointments, and referrals
- Daily use of computer systems and networking programs such as billing, recording medical data, payments, and patient scripts
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis and sigmoidoscopies).
Patient Transporter/Patient Care Tech/ Disabled Lift Team
Covenant Hospital
07.2014 - 07.2015
- Assisting patients to get to their procedures, rooms, and dismissals according to physicians’ orders, answering emergency calls from patients, lift team member for emergency and non-emergency care, Hospice nurse, in/outbound patient administrator, assist Nurses with assigned details, administer medication schedule pursuant to medical protocols, and respond to patient calls for assistance
- Promoted from transport to fast paced environment pertaining to assisting doctors handling of: Vitals, dressing wound changes, cleaning wounds, PICC line placement, prescribing, and orders.
Education
Medical Assistant Diploma - undefined
Kaplan College
Skills
- Certified Medical Assistant
- Venipuncture & Medications
- Scheduling Patients
- Advanced Computer Experience
- Medical Billing & MS Office Excellent Customer Service
- Medical Records Management
- Phlebotomy
- Insurance verifier and adviser of benefits
- Immunizations & Injections
- Front/Back Medical Office
- Obtain and record patients’ vital signs Highly Experienced w/ interacting w/ patients, and staff
- Bookkeeping & Filing
- Travel Bookings Processes
- Client Networking
- Credit Card Payments
- Insurance Arrangement
- Marketing
- Relationship Management
- Client Relations
- Sales Negotiation
- Company Branding
- Reservation Management
- Team Member Collaboration
- Training Programs
- Materials Planning and Logistics
- Filing Systems
- Operations Oversight
- Program Activities
- Database Maintenance
- Departmental Operations
- Talent Acquisition
- Desktops, Laptops and Mobile Devices
- Payroll Administration and Timekeeping
- Policy Development and Enforcement
Accomplishments
- Cross-trained on the agency manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable.
Certification
- CMA - Certified Medical Assistant
Timeline
Travel Agent
JPMorgan Chase
05.2022 - Current
Lash Technician
The Nova Collection
06.2021 - Current
Medical Assistant, Pharmacy Tech Trainee
Low T Center LLC
12.2018 - 07.2021
Medical Assistant
Testosterone Centers of Texas
02.2018 - 11.2019
Medical Assistant PRN
DFW Infectious Disease
09.2017 - 12.2017
Medical Assistant PRN
Baylor Texas Oncology
08.2017 - 12.2017
Medical Assistant Front/Back Office
Modoma MedMassage
02.2017 - 07.2017
Medical Assistant Front/ Back Office
Foundations Physicians Group
08.2015 - 06.2016
Patient Transporter/Patient Care Tech/ Disabled Lift Team
Covenant Hospital
07.2014 - 07.2015
Host
Cheddars Casual Cafe
12.2009 - 08.2016
Medical Assistant Diploma - undefined
Kaplan College