Breunnia Sawyer
Lancaster,PA
Summary
A reliable employee seeking professional challenges to help grow work experience. I have experience in multiple healthcare settings based around the care of our elderly community.
Overview
11
11
years of professional experience
Work History
Senior Patient Access Representative
Penn State Health Lancaster Medical Center
05.2024 - Current
- Enhanced patient experience with empathetic communication and personalized assistance.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting privacy rights at all times.
- Resolved complex billing issues, ensuring accurate financial records and timely payments from patients and insurers.
- Assisted patients in understanding their financial responsibilities, promoting transparency and trust between the facility and its clientele.
- Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
- Collaborated with clinical staff to ensure seamless coordination of care, resulting in improved patient outcomes.
- Reduced insurance claim denials by diligently verifying patients'' insurance coverage and eligibility.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed and motivated employees to be productive and engaged in work.
Patient Access Representative
Penn State Health
04.2023 - 05.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Addressed bad debts in line with set protocols.
Nursing Scheduler & Administrative Assistant
Brethren Village Retirement Community
11.2022 - 03.2023
- Maintained accurate attendance records and assisted with disciplinary processes in cases of excessive absences or tardiness.
- Managed Agency contracts and communication.
- Maintained accurate and up to date licensing and credentials for all Agency staffing.
- Reviewed and adjudicated requests for PTO, vacation, maternity leave and both paid and unpaid leaves of absences.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completion of staff schedules that meet staffing requirements and ratios.
- Maintain time and attendance, along with competing payroll.
- Provide coverage as directed in medical records and assist with administrative needs.
Unit Coordinator/Medical Records Clerk
SeniorLIFE York
12.2019 - 10.2022
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Posted billings to medical insurance providers.
- Processed all medical claims for outpatient services, SNF, and Hospitalization.
- Processed patient admission and discharge documentation.
- Created and maintained all nursing staff, providers , and clinic schedules.
- Assigned transportation for patient appointments, SNF and hospital discharges.
Activities Coordinator
SeniorLife York
11.2019 - 12.2019
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Maintained and ordered supplies for activities.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
Therapeutic Recreation Leader
Pleasant Acres Nursing And Rehabilitation Center
12.2018 - 11.2019
- Developed positive and productive relationships with kids, parents and staff.
- Engaged participants in recreational activities and team-building exercises.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Scheduled events in recreation facilities and monitored facility conditions.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Maintained detailed records outlining patient treatment plans, progress updates, treatment adjustments, goal achievements and outcomes.
- Supervised all assistants in department for all units in nursing home. Worked on call weekends as needed.
Community Life Assistant
Country Meadows
11.2016 - 11.2018
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Maintained and ordered supplies for activities.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
Patient Care Assistant
Keystone In Home Care
06.2014 - 11.2016
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted disabled clients to support independence and well-being.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with self-administered medications.
- Monitored progress and documented patient health status changes to keep care team updated.
Education
Associate of Applied Science - Gerontology
Harrisburg Area Community College
Harrisburg, PA12.2019
High School Diploma -
J.P McCaskey High School
Lancaster, PA05.2013
Skills
- Team Supervision and Leadership
- Customer Service
- Strong Work Ethic
- Teamwork and Collaboration
- Multitasking and Organization
- Cross- functional Team member
Timeline
Senior Patient Access Representative
Penn State Health Lancaster Medical Center
05.2024 - Current
Patient Access Representative
Penn State Health
04.2023 - 05.2024
Nursing Scheduler & Administrative Assistant
Brethren Village Retirement Community
11.2022 - 03.2023
Unit Coordinator/Medical Records Clerk
SeniorLIFE York
12.2019 - 10.2022
Activities Coordinator
SeniorLife York
11.2019 - 12.2019
Therapeutic Recreation Leader
Pleasant Acres Nursing And Rehabilitation Center
12.2018 - 11.2019
Community Life Assistant
Country Meadows
11.2016 - 11.2018
Patient Care Assistant
Keystone In Home Care
06.2014 - 11.2016
Associate of Applied Science - Gerontology
Harrisburg Area Community College
High School Diploma -
J.P McCaskey High School
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