Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for
students and educators. Expertise in hospitality.
Overview
10
10
years of professional experience
Work History
Director
Promotions:
Responsible for coordinating registration and attendee list
Maintained cost estimates
Assisted in theme-night promotional events
Managed fan text contest campaigns, scoreboard messages, memory
services, and any related or general customer service issues
Assisted in the execution of pre-game ceremonies, in-game promotions,
and post-game events
Prepared purchase orders for payment of event material
Director of Education
Vidl Barber Shop
01.2023 - Current
Oversaw development and implementation of quality educational programs.
Recruited, trained and mentored faculty and staff in best practices for instruction.
Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
Developed and monitored educational multi-day classes held by world-renowned educators
Collaborated with various team members to meet students' requests.
Established and maintained relationships with key educators to promote satisfaction and loyalty in order to plan for future educational development.
Planned, organized and managed events.
Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
Owner - Studio B Hair Collective
Breven Jon
06.2020 - 01.2023
Provide enhanced customer service and precise execution of hair/shaving services
Assisted in recruiting, hiring and training of team members.
Hosted educational classes with renowned educators
Shop Manager/Master Barber
Sideburnz Barbershop
11.2014 - 02.2020
Provided enhanced customer service and precise execution of hair/shaving services
Managed inventory control, cash control, and store opening and closing procedures.
Director, Director of Merchandising
Hudson Valley Renegades
04.2013 - 05.2015
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Worked closely with organizational leadership and board of directors to guide operational strategy.
Established departmental performance goals and provided feedback for underperforming areas.
Leveraged professional networks and industry knowledge to strengthen client relationships.
Assisted with sales and marketing strategies to foster achievement of revenue goals.
Education
Associates - Business Management
Dutchess Community College
Newtown -
Toni And Guy Hairdressing And Barbering Academy
Skills
Customer Service
Prospecting Skills
Project Management
Customer Relationship Management
Client Development
Account Management
Business Development
Outbound Calls
Managing Multiple Tasks
Sales Presentation Development
First years sales goal of $20k exceeded and sold $45k inventory
Second year sales goal of $60k exceeded and sold $100k in inventory