Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Bre'Von Cosby

Columbia,SC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Party Entertainer

Partytime Casino Parties
11.2024 - Current
  • Increased client satisfaction by tailoring performances to suit specific event themes and age groups.
  • Contributed to successful events by working closely with other vendors such as caterers and photographers.
  • Demonstrated flexibility in adapting to last-minute changes in event schedules or performance requests without compromising quality of experience for guests.
  • Delivered memorable experiences through the use of various props, costumes, and interactive games.
  • Generated positive word-of-mouth marketing by consistently exceeding client expectations for quality entertainment.
  • Enhanced party atmosphere by providing lively entertainment and engaging activities for guests.
  • Improved efficiency in setup and teardown processes by implementing streamlined organizational systems for equipment storage and transportation between events.
  • Refined communication skills through ongoing professional development opportunities to effectively convey important information to clients, vendors, and team members.
  • Ensured guest safety during activities by maintaining awareness of surroundings and adhering to proper usage guidelines for equipment and materials.
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.

Security Guard

Brookland Baptist
07.2024 - Current
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Examined doors, windows and gates to verify security.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Event Security Guard

United Event Services
02.2024 - Current
  • Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
  • Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
  • Permitted entry with escort for approved persons into secure locations.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
  • Checked and verified photo identification prior to granting facility access.
  • Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
  • Improved overall guest experience by providing helpful information and assistance when needed, while maintaining vigilance for potential threats or issues.
  • Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently.
  • Facilitated smooth traffic flow around the event area by directing vehicles and pedestrians according to established protocols.
  • Participated in staff meetings, special events, and professional development activities.

Customer Service Representative

Verizon Inc
10.2021 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Motor Transport Operator

US Army
07.2016 - 08.2022
  • Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
  • Maintained proficiency in tactical planning options and convoy defense techniques.
  • Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
  • Operated with safety and skill to avoid accidents and delays.
  • Expedited cargo loading/unloading processes through streamlined organization techniques that maximized available space in transport vehicles.
  • Managed loading, unloading and safety of all personnel, cargo and equipment.
  • Maintained detailed records of vehicle usage, maintenance, and inspections for regulatory compliance purposes.
  • Contributed to unit preparedness by maintaining an in-depth understanding of equipment capabilities, limitations, and maintenance requirements.
  • Managed hazardous materials transportation according to federal regulations, minimizing environmental impact and ensuring public safety.
  • Collaborated with other departments on joint training exercises, showcasing motor transport capabilities while fostering interdepartmental cooperation.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Reported defects, damage, and accidents to proper personnel.

Patient Advocate

SC House Calls
05.2020 - 12.2021
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
  • Educated patients on available resources and community programs, increasing their access to needed services.
  • Entered details into computer systems and managed database of information.
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
  • Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
  • Negotiated payment plan arrangements with medical billing departments on behalf of the patients experiencing financial hardship.
  • Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Maintained patient records and updated electronic health systems to safeguard data.

Sales Associate

Polo Ralph Lauren Factory Outlet
12.2017 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.

Education

No Degree - Information Technology

Coastal Carolina University
Conway, SC

High School Diploma -

Blythewood High School
Blythewood
05-2015

Skills

  • Safety awareness
  • Collaborative teamwork
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Workplace safety
  • CCTV monitoring
  • Customer service
  • Critical thinking
  • Data entry
  • Heavy equipment operation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Party Entertainer

Partytime Casino Parties
11.2024 - Current

Security Guard

Brookland Baptist
07.2024 - Current

Event Security Guard

United Event Services
02.2024 - Current

Customer Service Representative

Verizon Inc
10.2021 - 11.2023

Patient Advocate

SC House Calls
05.2020 - 12.2021

Sales Associate

Polo Ralph Lauren Factory Outlet
12.2017 - 01.2020

Motor Transport Operator

US Army
07.2016 - 08.2022

No Degree - Information Technology

Coastal Carolina University

High School Diploma -

Blythewood High School

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Bre'Von Cosby