BREY GAMBLE
Summary
Client Systems Technician with 9 years of experience seeking to join an organization where I can leverage my expertise in long-haul communications and IT customer support. Mastery of hardware and software troubleshooting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CST Helpdesk Admin
Aleut Federal
San Antonio, TX
12.2023 - Current
- Provided support on Microsoft operating system and common applications such as Office
- Diagnosed and resolved client level issues with knowledge of networking principles, hardware components and exchange, and use of common ITSM and ITIL service support tools.
- Tracked, assigned, and created tickets through resolution in ServiceNow.
- Used Microsoft Active Directory and DRA (NetIQ) to create and manage user accounts.
- PKI Trusted Agent. Provided technical and administrative support in the issuance and use of public and private PKI certificates.
- RSA token provisioning.
CST Helpdesk Admin/Instructor
RTL Networks
San Antonio, TX
05.2021 - 11.2023
- Created and modified user accounts, reset passwords and configured Share Drive access for users.
- Issued/Revoked PKI certificates required to access AF JWICS intranet system.
- Deployed new computer systems by installing hardware, software and latest updates.
- Used advanced troubleshooting skills to diagnose problems and develop resolutions.
- Kept systems and network access in line with federal requirements and internal security guidelines.
- Instructed a monthly class with, approximately 5-8 students, teaching new technicians proper troubleshooting and equipment safety procedures.
Desktop Support Technician
SMS Data Products Group, Inc.
San Antonio, TX
10.2017 - 03.2021
- Supported the 688 Cyberspace Wing at Lackland AFB by providing technical support to users on NIPRnet, SIPRnet and JWICS networks.
- Use BMC Remedy software to track/manage customer issues.
- Windows 10 migration.
- Perform imaging, driver updates, and software installation to maintain compliance with USAF AFnet standards.
Traveling CSR Technician
Apex Systems
Colorado Springs, CO
05.2017 - 09.2017
- 100% travel to U.S. Navy/Marine installations across the United States.
- Configured, assembled and installed laptops, workstations and peripheral equipment supported by NMCI (Navy Marine Corps Intranet).
- Upgraded, modified and replaced hardware, software and network components.
- Performed a physical inventory of server farms to insure all equipment/cabling was properly labeled and accounted for.
Inventory Associate
WIS International
Colorado Springs, CO
01.2017 - 05.2017
- Traveled to assigned cities throughout Colorado and surrounding states doing inventory in different stores.
- Properly used a scanner to count the merchandise.
- Completed inventory in department stores, grocery stores and malls.
Network Support Technician
United States Air Force
Colorado Springs, CO
04.2015 - 12.2016
- Worked in a 24x7 Network Operations Center at Schriever AFB.
- Flawlessly managed 1,600 long-haul communications circuits.
- Monitored circuit health, troubleshot equipment, isolated faults, and restored services.
- Loaded cryptographic material and coordinated maintenance with worldwide subscribers for links supporting nine Department of Defense (DoD) space mission programs.
- Managed installation of 16,000 ft of cable for GPS simulator and training lab for over 860 DoD personnel.
- Created 28 circuit diagrams, equipping 53 personnel with up-to-date fault isolation illustrations.
- Used FaCIT ticketing system to track and provide updated information on circuit outages.
- Provided technical assistance to customers on inbound telephone tech support calls.
- Identified the causes of networking problems using diagnostic testing software and equipment.
- Served as a custodian with COMSEC and Taclane equipment - Ordering encryption keys, performing keying and re-keying of Taclanes.
Customer Service Representative
Aerotek Professional Services
San Antonio, TX
09.2012 - 01.2013
- Provided technical support for AT&T U-verse customers.
- Performed troubleshooting on cable, internet, and phone issues.
- Handled customer questions on account issues.
Education
Cyber Transport Systems Tech School
Keesler AFB
Skills
- Hardware Troubleshooting
- Microsoft Office 365
- Windows 10/11 Expertise
- BMC Remedy and ServiceNow
- Imaging and Software Installation
- Network Encryption
- Customer Service
- Problem Solving
Certification
- CompTIA Security+ Certified (Apr 2024)
- Active TS/SCI Clearance with CI polygraph
Timeline
CST Helpdesk Admin
Aleut Federal
12.2023 - Current
CST Helpdesk Admin/Instructor
RTL Networks
05.2021 - 11.2023
Desktop Support Technician
SMS Data Products Group, Inc.
10.2017 - 03.2021
Traveling CSR Technician
Apex Systems
05.2017 - 09.2017
Inventory Associate
WIS International
01.2017 - 05.2017
Network Support Technician
United States Air Force
04.2015 - 12.2016
Customer Service Representative
Aerotek Professional Services
09.2012 - 01.2013
Cyber Transport Systems Tech School
Keesler AFB
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