Breya Richard
Houston,TX
Summary
Proactive Inside Auto Claims Adjuster with expertise in evaluating vehicle damage, maintaining accurate documentation, and processing supplements. Skilled in claims investigation, policy interpretation, and damage assessment. Known for effective mediation and resolution, bringing reliability, critical thinking, and active listening to advance fair and timely claims resolutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inside Auto Claims Adjuster
Pilot Catastrophe Services
03.2021 - Current
- Evaluated vehicle damage to establish liability.
- Maintained accuracy in documenting estimates on Allstate computerized NextGen claims systems.
- Successfully aided in processing supplements for claimant/insured body shop evaluations.
- Facilitated fair resolutions by effectively mediating between internal and external parties.
- Addressed customer concerns promptly, resolving issues effectively.
Fraud Prevention Representative
PSCU
05.2019 - 01.2021
- Maintained accurate records of all investigations, ensuring compliance with regulatory requirements and facilitating seamless communication between different departments involved in fraud prevention efforts.
- Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
- Collaborated with cross-functional teams to develop and implement comprehensive fraud prevention strategies, resulting in a more secure financial environment for customers.
- Reduced fraudulent activities by thoroughly investigating suspicious transactions and reporting findings to management.
- Contributed significantly to the continuous improvement of risk assessment processes through regular analysis of existing procedures and suggesting areas for enhancement.
Customer Service Representative
Continuum
11.2017 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained a minimum of 30 incoming calls and emails per day from customers.
Education
High School Diploma -
Manvel High School
Manvel, TX05.2016
Skills
- Claims Investigation
- Policy Interpretation
- Damage Assessment
- Assertiveness
- Adapt to Fast-Paced Environment
- Bookkeeping
- Teamwork and Collaboration
- Time Management
- Critical Thinking
- Reliability
- Multitasking Abilities
- Active Listening
- Microsoft Office Applications-34 WPM
Certification
- NPN #: 20602244
- Texas All-Lines Adjuster License # 2956697
- Xactimate 28 & Sketch Training
- Fundamentals of Adjusting Training
- NextGen Claims Software
References
Name: Phone #:
Britteni D. (832) 744-0425
Navy P. (323) 898-4446
Shurron A. (832) 544-0801
Timeline
Inside Auto Claims Adjuster
Pilot Catastrophe Services
03.2021 - Current
Fraud Prevention Representative
PSCU
05.2019 - 01.2021
Customer Service Representative
Continuum
11.2017 - 01.2019
High School Diploma -
Manvel High School
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