Breyah Moore
Bridgeport,CT
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
OB/GYN Receptionist (Contract)
Women's Health Connecticut
12.2023 - Current
- Confirmed/scheduled appointments, communicated with patients, and updated patient records.
- Notified patients of changes or cancellations and prioritized urgency of appointments for rescheduling
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, screening/distributing mail and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining HIPPA confidentiality standards.
- Verifying/inputting patient insurance and identification
- Responsible for opening/closing the office
- Created and maintained data entry logs to track data entry activities.
- Processed payments from patients for co-pays and uninsured visits.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Proficient in Microsoft Office Suite
- Working knowledge of policies, procedures, and regulations
Clinic Receptionist (Contract)
Yale University
04.2023 - 09.2023
- Improved communication between patients and medical staff with accurate message relay.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Handled sensitive patient information with discretion and adhered to HIPAA regulations consistently throughout daily tasks.
- Used Epic to schedule new and follow-up appointments for patients.
- Built, monthly provider schedules established sources, and reassigned bumped patients
- Streamlined patient flow through effective triage and prioritize over daily calls.
- Boosted call center performance, consistently meeting or exceeding daily call volume targets with 70 plus calls each day.
- Increased call center efficiency with thorough documentation of customer inquiries and resolutions.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Front Desk Receptionist
Massage Envy
02.2022 - 02.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls
- Scheduled appointments massages, facials, and stretch services accurately using reservation software, reducing conflicts or doublebookings.
- Developed custom scripts to automate repetitive tasks, freeing up resources for more critical work.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Used key sales tactics to grow membership sales.
- Created and managed providers schedules
Payment Processor
Dollar and Discount
05.2020 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Executed non-negotiable standards of store operation including stocking, cleaning and merchandising
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries, and provided exceptional service resulting in positive feedback from shoppers encouraging repeat business.
- Stocked, tagged and displayed merchandise as required.
- Responsible for opening and closing the store along with a range of administrative duties
- Trained new employees on cashier duties on protocols and position functions
- Managed inventory and placed supply orders
Education
2 Years in Communication -
Western Connecticut State University
Danbury, CT05.2019
High school diploma -
Fairfield Ludlowe High School
Fairfield, CT06.2017
Skills
- Upselling
- Medical Scheduling
- Retail Sales
- Call Center
- Internal Medicine
- Front Desk
- Epic Systems
- Customer Service
- HIPAA
- Cash Handling
- EMR systems
- Communication Skills
- Phone Etiquette
- Multi-tasking
- Problem Solving
- Triage
- Microsoft Office Suite
- Data Entry
- Organization skills
- Time Management
Timeline
OB/GYN Receptionist (Contract)
Women's Health Connecticut
12.2023 - Current
Clinic Receptionist (Contract)
Yale University
04.2023 - 09.2023
Front Desk Receptionist
Massage Envy
02.2022 - 02.2023
Payment Processor
Dollar and Discount
05.2020 - 02.2022
2 Years in Communication -
Western Connecticut State University
High school diploma -
Fairfield Ludlowe High School
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