BREYAH MOORE

• Responsible for generating and scheduling client referrals, ensuring timely coordination and efficient processing within our system
• Schedule and confirm appointments, ensuring timely patient flow and updated records.
• Resolve patient inquiries and issues promptly, while maintaining high customer satisfaction and HIPAA compliance.
• Perform clerical tasks including data entry, payment processing, and document management to support office efficiency.
• Maintain a welcoming reception area, enhancing the patient experience.
• Managed a high volume of inbound and outbound calls
• Facilitated patient check-ins, ensuring a smooth and efficient registration process while verifying demographics and documentation.

• Schedule and confirm appointments, ensuring timely patient flow and updated records.
• Resolve patient inquiries and issues promptly, while maintaining high customer satisfaction and HIPAA compliance.
• Perform clerical tasks including data entry, payment processing, and document management to support office efficiency.
• Maintain a welcoming reception area, enhancing the patient experience.
• Manage sensitive information with strict confidentiality, adhering to compliance standards.
• Open and close the office

•Facilitated clear communication between patients and staff, ensuring accurate message relay.

•Maintained up-to-date medical records, providing essential information to providers.

•Handled sensitive patient data with discretion, adhering to HIPAA regulations.

•Scheduled appointments using Epic

•Organized monthly provider schedules, efficiently managing bumped patients.

•Streamlined patient flow through effective triage and prioritization.

•Consistently met or exceeded daily call volume targets, handling over 70 calls each day.

•Enhanced call center efficiency through thorough documentation of inquiries and resolutions.

•Improved customer service ratings by resolving issues with active listening and problem-solving skills.

•Maintained organized front office to enhance guest retention and create a welcoming environment.

•Managed high-volume phone calls and scheduled appointments accurately, reducing booking conflicts. •Developed custom scripts to automate tasks, improving resource allocation.

•Resolved customer issues promptly and escalated to supervisor when necessary.

•Used sales tactics to increase membership sales. •Supported administrative tasks such as filing, data entry, and document preparation.

•Created and managed provider schedules