Breyana Kaba
Client Advisor
Chicago,Illinois
Summary
Dynamic professional with a proven track record in sales expertise and content development, notably at Nordstrom. Excelled in building relationships and marketing strategies, enhancing customer loyalty and driving sales growth. Skilled in upselling and leveraging excellent people skills, achieving significant engagement and revenue increases.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Social Media Influencer
Instagram
Arlington, TX
01.2016 - Current
- Created, curated and managed published content for feed and stories across social media channels.
- Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
- Formulated high-quality written storytelling and visual content for social media campaigns.
- Produced relevant product content to reach target customers.
- Monitored and built social media following by maintaining solid online presence via community engagement.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Increased sales by effectively communicating product benefits.
Sales Associate
Nordstrom
Dallas, Texas
02.2024 - 07.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Demonstrated adaptability by successfully promoting various fragrance brands and adjusting sales techniques to meet the unique needs of each customer.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
Client Advisor
Neiman Marcus
Fort Worth, TX
11.2021 - 01.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
- Used social media platform with over 175,000 followers to sell products and build clientele.
Barista
Starbucks
Mansfield, TX
11.2020 - 09.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Promoted additional items with beverages, increasing store sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Server
Primas Pasta
Fort Worth, TX
01.2016 - 08.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Martin High School
Arlington, TX 09.2014 - 05.2018
Skills
Sales expertise
Content Development
Relationship builder
Marketing and advertising
Excellent people skills
Upselling
Timeline
Sales Associate
Nordstrom
02.2024 - 07.2024
Client Advisor
Neiman Marcus
11.2021 - 01.2024
Barista
Starbucks
11.2020 - 09.2021
Social Media Influencer
Instagram
01.2016 - Current
Server
Primas Pasta
01.2016 - 08.2020
High School Diploma -
Martin High School
09.2014 - 05.2018
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