Breyana Loyd

Liveops ( Intuit & Nike)

09.2023 - Current

Provided remote customer support for Intuit, responding to inquiries regarding products, services, billing, and company policies.
Processed orders, refunds, returns, and exchanges for Nike, ensuring accuracy and customer satisfaction.
Utilized strong communication skills to engage with a diverse customer base, tailoring responses to meet individual needs and enhance the customer experience.
Conducted independent research to resolve complex issues, demonstrating problem-solving abilities and delivering timely solutions.
Collaborated virtually with staff members to exceed team goals and maintain high client satisfaction rates.
Exhibited professionalism and high energy when interacting with clients, fostering a positive remote work environment.
Enhanced team productivity by promoting operational best practices and delivering outstanding support.
Maintained up-to-date knowledge of product and service changes to provide accurate information.
Prioritized customer needs and delivered swift resolutions, increasing overall customer satisfaction.

The Learning Garden

01.2021 - 03.2021

Developed and implemented engaging educational activities for children, fostering a love for learning and promoting social skills
Collaborated with parents and guardians to provide resources and support for children's development and educational needs
Organized events and programs that encouraged community involvement and participation, enhancing the learning experience for young audiences
Applied play-based strategies to provide diverse approaches to learning.
Monitored students' academic, social, and emotional progress and recorded in individual files.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Maintained organized, fun and interactive classroom to help children feel safe.
Allowed for ample outdoor discovery time in schedule each day.
Developed weekly lesson plans and activities to engage children and promote learning.
Modeled positive behavior and communication skills for students.
Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.

City of Norfolk (Temporary Position)

06.2019 - 08.2019

Encouraged youth members to engage in activities and develop leadership skills through group assignments.
Managed and led activities promoting growth in mental, emotional, and educational areas.
Provided emotional and social support to children aged 5-12, helping them navigate challenges and develop problem-solving skills during summer camp.
Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
Supervised youth in community-based programs to minimize risks and offer support.
Developed and implemented range of lessons and resources to motivate young people.
Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
Supervised and encouraged children's participation in daily reading sessions, promoting literacy development and a positive learning environment during summer camp.

Summary