Breyana Mack
Summary
Communicative professional with more than 3 years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable at managing multiple priorities with a positive attitude. Hardworking and ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Private Clubhouse Concierge
Admirals Cove
04.2022 - 08.2023
- Responsibilities included private clubhouse concierge, hotel check in and outs, travel coordination, housekeeping, anticipating guests needs and requirements and ensuring a comfortable clean stay. As well as booking events, providing guests with clear, up-to-date information on hotel and club services and promotions. Coordinating with several departments housekeeping, catering and accounting to assist a high volume of members request. high quality Ensuring all financial data is accurate and up-to-date, post correct rates and charges to each folio and check service charges from multiple departments, while addressing any discrepancies.
Receptionist
Beverly Hills Med Spa
05.2019 - 01.2021
- Organizing and maintain inventory, scheduling appointments and answering phones, assisting the Med Doctor and Estheticians with their clients and services, promoting products and services, filing, faxing and emailing promotions
Bistro Worker and Server
Hilton
05.2019 - 03.2020
- Organizing and stocking products, assisting guests with hotel directions and requirements, cashier, taking orders and ringing up customer orders efficiently, serving guests
Assistant Manager
Plato's Closet
04.2017 - 03.2019
- Training employees for job tasks, cashier, stocking and organizing store, opening and closing bank for the store, checking daily buy and sales goals, promoting store for new inventory and constant sales. Hiring and scheduling staff for an efficient team.
Front Desk
Courtyard by Marriott
02.2017 - 06.2018
- Answering phones and assisting guests, head cashier ringing up guest for dining and serving, assisting in setting up and serving at banquet events, ordering and organizing inventory for products
Cashier
Office Depot CO-contracted
01.2016 - 01.2017
- Cashier; In-house café, barista: making coffee and specialty drinks, selling products, providing daily customer service and assistance, stocking and organizing products
Education
Cognitive Psychology
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FLSkills
- Highly Adaptable
- Exceptional communication
- Hospitality
- Reliable punctuality
- Guest accommodations
- Organized and efficient
- High energy and positive attitude
References
- Anin Ingles, 561-707-7629
- Ingrid Deleon, 561-618-0569
Timeline
Private Clubhouse Concierge
Admirals Cove
04.2022 - 08.2023
Receptionist
Beverly Hills Med Spa
05.2019 - 01.2021
Bistro Worker and Server
Hilton
05.2019 - 03.2020
Assistant Manager
Plato's Closet
04.2017 - 03.2019
Front Desk
Courtyard by Marriott
02.2017 - 06.2018
Cashier
Office Depot CO-contracted
01.2016 - 01.2017
Cognitive Psychology
Palm Beach Atlantic University - West Palm Beach
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