Summary
Overview
Work History
Education
Skills
Timeline
Breyana McCain

Breyana McCain

Essex,MD

Summary

Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.

Overview

7
7
years of professional experience

Work History

Leasing Professional P/T

Red Door Residential Outsourcing
05.2023 - Current
  • Handled all aspects of the leasing process including apartment tours, application processing, move-in and move-out procedures and conflict resolution.
  • Responded promptly to inquiries from prospective tenants via phone calls, emails or walk-ins.
  • Processed security deposits according to state law requirements; kept detailed records of all deposits received.
  • Maintained accurate records of all transactions; updated database with new tenants' information and payment history.

Store Manager

Lovisa
07.2022 - Current
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
  • Interviewed and hired prospective employees according to team needs.
  • Solved problems and resolved conflicts for team members and customers.
  • Oversaw day-to-day store operations to foster efficient and profitable operations.
  • Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
  • Created weekly work schedules to meet staffing needs while controlling labor costs.

Assistant Store Manager P/T

Shoe City
11.2018 - 05.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Resolved customer complaints efficiently while maintaining excellent customer service.
  • Supervised cash handling processes to ensure accuracy of transactions.

Customer Service Representative

CMD
11.2016 - 10.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

Education

Certification - Medical Billing & Coding

DeVry University, Downers Grove, IL
12.2024

High School Diploma -

Edgewood High School, Edgewood, MD
06.2011

Skills

  • Accurate Cash Handling
  • Time Management
  • Inventory Management
  • Goals and Performance
  • Staff Training
  • Employee Motivation
  • Sales Expertise
  • Maximizing Profitability
  • Team Leadership
  • Application Processing
  • Telephone and Email Etiquette

Timeline

Leasing Professional P/T - Red Door Residential Outsourcing
05.2023 - Current
Store Manager - Lovisa
07.2022 - Current
Assistant Store Manager P/T - Shoe City
11.2018 - 05.2023
Customer Service Representative - CMD
11.2016 - 10.2018
DeVry University - Certification, Medical Billing & Coding
Edgewood High School - High School Diploma,

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Breyana McCain