BREYANA STRAND
Houston,USA
Summary
Dedicated Customer Service Representative with 3+ years of high-volume call-center and remote support experience in healthcare and insurance environments. Skilled in resolving complex member inquiries and verifying benefits with speed and accuracy. Known for strong communication, empathy, and professionalism while maintaining data privacy and HIPAA compliance.
Overview
9
9
years of professional experience
Work History
Uber Driver
Uber Eats
06.2024 - Current
- Delivered food promptly while ensuring adherence to safety and quality standards.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Maintained high customer satisfaction through effective communication and problem resolution.
- Monitored vehicle performance and addressed maintenance needs proactively.
Dog Daycare Attendant
The Best Little Dog House in Texas
Houston, TX
07.2023 - 06.2024
- Delivered excellent customer service to clients while maintaining pet safety and daily schedules.
- Communicated effectively with owners, addressing questions and coordinating care instructions.
Customer Service Representative
American Specialty Health
Remote
01.2023 - 04.2023
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Responded to customer requests for products, services, and company information.
Environmental Services Technician
Houston Methodist
Houston, TX
07.2022 - 01.2023
- Supported hospital operations by maintaining clean and safe environments.
- Demonstrated strong attention to detail and adherence to organizational protocols.
- Developed efficient cleaning schedules to optimize workflow and reduce downtime.
Sales Associate
Spirit Halloween Super Store
North Dartmouth, MA
07.2019 - 11.2020
- Advised customers on purchases and provided exceptional customer service.
- Participated in the receiving, checking, and stocking of merchandise, prepared products for sale, and demonstrated products to clients.
- Regular maintenance on animatronics and other display pieces where necessary.
- Followed diagrams to arrange merchandise in a visually appealing manner on the sales floor.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Recovery Specialist
SSTAR
Fall River, MA
12.2019 - 09.2020
- Assisted RN and LPN medical staff with the dedicated patient care of a 50 bed facility.
- Acquired patient vital signs to detect deviations from normal vitals.
- Transported patients and assisted with intakes, family facilitation, discharges, drug testing, etc.
- Handled all day to day tasks required to ensure patient safety and progression.
Call Center Representative
Specialty Commerce Corp
West Bridgewater, MA
03.2017 - 04.2019
- Managed 60+ inbound calls daily, assisting customers with orders, billing issues, and website navigation.
- Processed sales and service transactions with exceptional accuracy and maintained strong retention scores.
- Collaborated with technical support to resolve escalated customer concerns.
- Earned multiple 'Wow Awards' for customer commendations and service excellence.
Education
High School Or Equivalent - HS Diploma
Greater New Bedford Voc Tech
New Bedford, MASkills
- Payment Processing
- Order / Data Entry
- Customer Service / Customer Support
- Call Center Experience
- Problem resolution
- Retail sales
- Computer skills
- Professional Telephone Demeanor
- Insurance Verification
PERSONAL INFORMATION
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Uber Driver
Uber Eats
06.2024 - Current
Dog Daycare Attendant
The Best Little Dog House in Texas
07.2023 - 06.2024
Customer Service Representative
American Specialty Health
01.2023 - 04.2023
Environmental Services Technician
Houston Methodist
07.2022 - 01.2023
Recovery Specialist
SSTAR
12.2019 - 09.2020
Sales Associate
Spirit Halloween Super Store
07.2019 - 11.2020
Call Center Representative
Specialty Commerce Corp
03.2017 - 04.2019
High School Or Equivalent - HS Diploma
Greater New Bedford Voc Tech