Breyana Tibbs

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents..
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.(50-75 customers)
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Kept reception area clean and neat to give visitors positive first impression.

.

• Investigated issues and provided knowledgeable responses to resolve customer concerns.
• Created documents, reports and spreadsheets detailing program information.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Managed time efficiently in order to complete all tasks within deadlines.

• Assisted Customer with product choices and suggest add-on items to complement customer’s purchase
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
• Helped customers complete purchases, locate items and join reward programs.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Conducted job estimates for customers and worked with all call center to maximize customer satisfaction
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Helped customers complete purchases, locate items and join reward programs.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Reviewed weekly sales ads and monitored price changes.

• Presented testimony to DC City Council Committee on Human Services
• Encouraged youth clients to develop own activities and leadership skills through group discussions.
• Conducted assessments to determine types of services individuals required.
• Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
• Collaborated with community program leaders and advocates to make resources accessible to those in need.